ActivisionReviews of support.activision.com

Worst support team ever. Completely useless and can only spam canned responses. Remove the support option from your site, it's practically the same thing. I tried to be nice to them but unfortunately, the Indian 20 year olds that "support", can only use their Word templates as answers. AVOID!!!

If I could give Activision's support a 0-star rating, I would. Their support system is absolutely horrendous and does nothing to help players with real issues. For months, I’ve been dealing with repeated shadow bans in Call of Duty: Warzone without cause, and every time I submit a support ticket, it’s closed within minutes without any proper investigation or explanation. Activision Support only gives generic, copy-paste responses that point you to the same policies over and over again, without ever addressing your specific concerns. I’ve submitted multiple tickets, and not one of them has been properly reviewed. Worse yet, I’m constantly told to wait for an “investigation” by the so-called “Security Team,” but no real answers are ever provided. The support agents clearly don’t care about the players or resolving the issues that disrupt gameplay, and they immediately close tickets without a second thought. There is no escalation process, no direct contact, and no accountability whatsoever. If you encounter an issue with Activision, don’t expect any real support—they will just ignore you and close your case. It’s completely unacceptable for a company of this size to have such atrocious customer service.

support.activision.com is beyond aweful customer services. I have an Email connected to my account i made back in 2011 as a child. I no longer have access to this email for obvious reasons (now a grown man of 27yrs old) so definitely not using an Email i made as a child in my adult life. I want to change the email as to unlink my PSN account it sends a verification to my old Email. I have access to this account via PSN and have provided customer service with every proof of ownership possible. Photos on my account open on webpage with time and date. I have provided my ATVI ID. But unfortently i had been assigned a service agent called "Mario B." who was no help at all. If anything he was working against me. I had spoke to an agent before speaking to Mario B who seemed like he was going to help me with the issue. Unfortently for me Mario B took over the ticket and dismissed everything i had explained , photos the lot. Just copy and pasted the most generic reply, as follows ----- Since you don’t have access to the email address and ATVI ID account in question, we’re unable to verify that you are the owner of the specific email and Activision ID account. Only verified account owners can request changes to account details due to privacy and security concerns, so we will need to close your case. You can still play our games, and you can still log in to the Activision account if you have any accounts linked to it. ----- I have provided ATVI ID. Photo proof of account access Photo of me on the account via PSN. Nothing. for activision this is not enough proof of ownership. only access to a 13yrs old Email is enough to prove its my account. Aweful service. I will be avoiding all activsion products. I recommed others do the same. Warzone is a live service product without a competent customer service team all issues become a very unreliable consumer service.

Don’t answer and close case.

Non logical company, they permaban me since other players hack on the same servers as i randomly joined in warzone. Wrote to them and they said that they will not remove the ban

Da quanto vedo non sono il solo ad essere stato bannato senza motivo.. premetto che non giocavo da un mese quando il 01/08/24 ricevo una mail riportante il ban permanente per utilizzo di software non autorizzati. Fatto il ricorso dove veniva confermato il ban permanente, ho provato a mandare altre mail per avere uno straccio di prova su questo fantomatico software da me utilizzato, ma non sto ricevendo risposta da un mese quasi. Non so più che fare e se qualcuno ha una soluzione ci aiuti.

Company has major issues with its game being broken, anti cheat shadow bans you just because some loser on the other team spam reports which places you in unplayable lobbies and a cycle of getting shadow banned over and over without breaking a single rule. Customer service is completely absent and ignorant to the problem, zero human responses over 2 years. Completely reliant on AI emails to try and pacify anyone who has an issue. I would give zero stars if I could.

Non si può più giocare a questo gioco pieno di figli di buone donne con i trucchi e pure sti scemi della activision sono mongoli continua ad andare a scatti tutte le lobby