SuperpowerReviews of superpower.com

Feeling very mislead. Was told i would recive 150+ biomarkers but i dont think thays true, if i ever recive the results. My old lady set it up for me and used her bday instead of mime, but we corrected that and the nurse came to the house and took 14!! Vials of my precious blood. And now THE HAVE NO CLUE WHAT HAPPENED TO IT. The negligence of this company and the facilitation of neglegions of the 3rd part is unacceptable. Customer service is unreponsive. The refunded my money, but im more concerned about my health. They kept that 199 membership fee nd want me to "reschedule"

I have received private health information about someone who shares my name, sent directly from Superpower to my email, even though I am not a Superpower member and have no idea who this other person is. I've asked them to stop, but the HIPAA violations keep coming. Be warned.

Customer Service doesn't exist! Superpower used the Quest Lab address instead of mine in the Lab Requisition. As the result Quest could not upload the results to my Quest portal, and I needed those for my PCP visit next week. Superpower doesn't have Customer Service phone number, I sent the text message to their "Concierge Service" phone number. The response - message to call 911 if it's an emergency and.....crickets after that.

I am unsure how this service has the rating that is being given. My husband and I chose Superpower based on seeing positive reviews but we could not recommend NOT to use this company enough. We both purchased the advanced panel. My husband had his blood drawn 3 weeks before I did and it took Superpower 2.5 weeks to get his results back. This was only AFTER he reached out to Superpower about where his results were(more on the customer service later). When he finally got his results back, they were unable to process one of the labs. They stated this was the labs fault and a common "industry issue" for this particular lab. In the meantime, I had my initial blood draw for the advanced panel as well. Again, after 2.5 weeks, I reached out to Superpower about where my results were and magically, they were able to load them to my profile almost immediately. All EXCEPT that same panel that could not be processed in my husbands blood work. For both of us, it was not easy to try to reschedule the lab draw. Superpower concierge acted like they were doing us a favor by offering us a redraw at no charge, something that should be automatically be assumed when a company does not deliver on the promises paid for by the customer. My husband was able to have his redraw completed but when I went to Quest for the redraw, they told me that I could not have my labs redrawn in the way that Superpower had indicated. I had driven over an hour round trip for a second time, to be turned away. Once again, I reached out to Superpower concierge and they assured me that this was a LAB issue and not a superpower issue. 2 weeks later, I still have yet to hear of a resolution on when I can have my lab redrawn. Superpower customer service is only available via email or text. There is ZERO phone support. The lab concierge is ONE SINGULAR person who is managing customer requests for the entire company. She let us know that she answers questions/concerns in the order she receives them. She also let us know that they did away with phone support as email/text was more efficient. This is literally comical as email/text responses are 24 hours-days long response times. This is yet again another excuse for a poorly managed company and a lack of accountability in very poor customer service. Upon first complaint, they offered a $50 marketplace credit. Upon the second complaint of being turned away at the lab for a redraw, they offered an additional $100 marketplace credit. Neither of which are on my account and neither of which are sufficient resolution. I DO NOT want to spend anymore money with this company. I cannot warn you enough about the poor service and product of this company. STAY AWAY!!

Awful company. Impossible to get a hold of literally anyone within it. I tried to request a refund within the cancellation terms and did not even receive so much as a confirmation message saying they saw my message.

I’ve had a terrible experience with Superpower Health over the past two months. I went in for my first blood test in November, where they took eight vials of blood. After waiting nearly three weeks with no results showing in the app, I reached out to customer service. I was then told that the lab was unable to process some of the tests and that I would need to come back in for another blood draw. I completed my second blood test on December 10. It is now December 31, and I still have no results. At this point, I’ve been waiting almost two months with no clear answers or resolution. What’s made this experience even worse is the lack of customer support. There’s no way to talk to a real person. Everything is handled through emails or text messages, and it feels impossible to get a clear update or resolution. For a company focused on health, this has been incredibly disappointing. Blood testing is not something people want to have to do twice and be delayed or mishandled, and the communication throughout this process has been really poor. I expected much better. NOT WORTH YOUR TIME OR MONEY!

Absolute disappointment... Purchased my membership and quickly booked an appointment with my local lab (I use the word appointment generously as Superpower only offered walk-in appointments). Upon arriving, was checked in and then took my seat, around two hours later after being brushed off a couple previous time and advised they were just busy, the person at the front desk advised me that their systems had been glitchy and somehow my check-in didn't take. But he'd be happy to check me back in, however unfortunately, it might be another hour or more wait. No thanks. I left and emailed Superpower advising them of my experience and complete waist of time. My email was quickly responded to and an in-home blood draw was offered. I accepted and made another appointment. Nearly a week and a half later, after taking the morning off to accommodate the 2hr window for the medic to arrive, I received a call advising my my appointment was cancelled and I'd have to reach out to Superpower to book another. No thanks, my time is valuable! I'll find another company that treats it as such! Requested and received a full refund...

I signed up. My son tried to sign up using my phone number and credit card. He keeps getting a message that a user already exists and can't go further. The company has no direct contact and emails take overnight. We are at 4 days of back and forth. I have done each suggested action and we still can't get it to work. I have paid but he can't get service.