SuperclosetReviews of supercloset.com

I purchased a cabinet from this company with no prior experience. Part of my decision was based on their promise of ongoing support. I am sad to report that after many attempts, via email and phone and also a request for help through their website not once did they ever respond. I feel like it was a completely wasted purchase as the product never worked as promised.

Biggest mistake I ever did, when I saw the supercloset I got very excited and ordered it. They said it was fully automated….blah blah blah. I went into their page and placed an order for the best I could get for what I was looking for. When I received it, it came with no instructions at all, many parts to put together, I called and no one picked up, I had to look on YouTube and then I realized that some of the parts that I ordered (expensive parts) were not necessary for what I needed, I called to return them, no answer, I email them for a return authorization and no answer, months later finally someone picked up and said he would send me an authorization code, he never did, neither they answered me anymore and now they say it was too long since the time I ordered and they could not take the items back, which was almost $1000 extra in unnecessary parts. Lesson learned. They sent the most cheap parts for automatización too, including some mechanical timers which I never used because I replaced it them with smart outlets and I can control everything with my phone, (do not be fooled there is no app to control the super closet) you have to find your own way to do it. Then their tutorials for plant growing are with this geek doing bad jokes, not serious stuff, and his advise on the tutorials is not helpful, you would do better looking on YouTube. I would never buy anything again from these people and I would never recommend it to anybody. Do a lot of research before falling for their advertisement.

Please do your research!!! It's been 8 months and two "runs" after my purchase and I feel hosed. I replaced the reservoir, as it cracked during instillation of the chiller. Every bulkhead leaked do to cheap manufacturing leaving a seem on the threads. Lotus nutrients are some of the most expensive on the market. Jack's are superior and costs 4¢/gal . Lastly and most disappointing, the Kind xl1000. It DOES NOT cover a 5x5 as advertised. It is 5 years old technology at a price point equal to the absolute best NEW led lights on the market for 5x5 (Gavita pro1700e, HLG650r, Fluence spyder). I spent $7,000 at superclostet because I was a ignorant new grower and thought I was getting top of the line equipment based on the price. For me Super closet gets a 9/10 on marketing and a 2/10 on product quality.

Ordered a $1400 "upgraded closet". Received it beat to death, door is crooked and leaked light and one side bent in the other side dented. Sent pictures weeks ago and still waiting for a reply. Would be nice when you spend a mortgage payment to get some customer service. Sent a follow up email days ago, still no response. Update, after leaving a bad review, magically someone emailed me back. I was offered the great deal of "A 100$ credit directly back to your card which you can use to pay a handyman to bang the dent out for you.". I dont know about you, but generally when I buy a new item for $1400 I don't expect to have to pay a handyman to bash it with a hammer to make it work as it should. There are other reviews with damaged items and for some reason they get offered a replacement and I get told to bash it with a hammer. Great Customer service. Will update again if they ever respond. Pro tip if your shipment looks damaged when it arrives, refuse it, you wont know the extent of the damage until your get through two boxes of packaging and then the company will not stand by their product and you can pay a handy man to hit it with a hammer for you. So professional

Worst deal on the market, with inadequate instructions and useless warranty

Most overpriced hydroponic system on the market, with an absolute worthless 3 year warranty coverage and flawed instructions/support. Was so dissappointed I built my own for under 60, works way better than low quality air bubbler and water pump...... Update please reach me via email to resolve if you would like to replace the unit. I have only received harsh voicemails asking me to delete my review so far

I cannot contact anyone for product support. I have tried emails and all company extensions on numerous occasions. I have several issues with my provided, new system. I have been left on my own to resolve with NO support. Having to leave a negative review for what appeared to be a KIND company is disheartening.

Order # 34843 Hi my name is Charles Williams. I purchased my first superbox bck in August. I must say tht, I am highly dissatisfied! First off, my box took 2 months too arrive. When it finally arrived it was missing the fan and hygrometer. On top of tht, the Box was damaged when it arrived. And I am also having trouble downloading the instruction manual for the box, as well as, the smart plug. I am looking forward to hearing from you soon, so we can resolve these issues.