LOS REYES SUNGLASSESReviews of sunglasseslosreyes.com

I ordered sunglasses and a case for my son in early December planning for it to be a Christmas present, as they claim orders ship in 1-3 days. Here we are January 12th and still no sunglasses! I’ve been told by customer service 3 different times the orders are stuck in customs, but expected to be delivered to them any day. And once that happens, customer orders will be shipped. What a joke! I see I’m not the only one they’ve lied to. This company is a SCAM!!

Placed two orders just a few days apart and was given a 2 week window for delivery. That was in November 2025. After numerous emails and chats back and forth, receiving “pre-shipment” tracking numbers- it’s now 3 months later and still no products! I will let my attorney handle it from here.

Scam scam scam. Ordered 2 glasses end of nov. nothing. Customer service must have automated emails because less than 20 seconds after sending my second email I got a 4 paragraph response about why my order has t been fulfilled. I'm writing reviews on everything I can find. Shut them down!

Scam. Never received my order. Two months later. 0 stars

I placed an order on 12/11 and have yet to receive my items. I reached out to the company on 12/24 and just like other reviews they stated they didn’t realize how quickly they would sell out during Black Friday and that items were on back order. They also reiterated they are a family business and not a scam. They told me they were including a $10 coupon and a small gift as a thank you for my patience. The items were expected to ship in a few days, 17 days later and the items still haven’t shipped.

I was hoping for a good gift for my nephew for Christmas who has been expressing interest in these glasses. However, multiple emails sent to get an update to be told on Jan 7 there is a back order until February 11. I waited since dec 16 to get an update and I had to reach out to get this information. I would have appreciated the email informing me of the issue and probably would not have been disgruntled. But having to do the job of their customer service is beyond me: I requested a refund and would prefer to not do business with a company who can’t keep its commitments on delivery, shipping and communication.

Total scam DO NOT BUY FROM THEM they claim to be family oriented 😂 (absolutely FALSE) my order was placed 12/2/2025 Here is their response to my online inquiry...... We want to reassure you that we are absolutely not a scam. We’re a family-run brand, and many of our customers are moms ordering for their families, so your trust means everything to us. During Black Friday, we sold out much faster than expected. When we learned our backup shipment was delayed, some orders were placed on backorder so we could still honor the Buy 1 Get 1 offer for customers who didn’t mind waiting. Unfortunately, this caused some confusion on social media — a lesson learned and something we won’t be doing again. If you have a tracking number, that means your shipping label was already purchased, which we typically do right away. Your package is currently missing an item that is waiting on a FedEx shipment that has been delayed in customs. FedEx has advised us it should arrive within the next few business days, and your order will ship immediately once it does. As a thank-you for your patience, we’ve added a small gift to your order, along with a $10 coupon you can use on a future purchase. We have some exciting new drops coming soon, including snow goggles and youth blue-light sunglasses, if you decide to give us another chance. No further action is needed on your end. We will send you email updates as soon as your order leaves our warehouse. Thank you again for your patience and understanding.

Ordered 2 pair in November and never received them!! They are SCAM!!! Everyone needs to report them to Federal Trade Commission and maybe if enough people do they will be investigated.