Sun Express TravelReviews of sunexpresstravel.com

I am trying to change a flight and pay the additional £43. The UK phone number just tells me to try again later as they are experiencing a large volume of calls. Apparently the cost to change goes up the nearer my flight departure so I am trying to do this in January for mid-May departure but they won’t answer my call. Please advise Sun Express if you are monitoring this review.

First time i have flown with this company and will be the last. Flew from Antalya yesterday, got to departure gate was told to wait to side was told hand luggage was to big in loud and aggressive manner when I said i wasn't aware he then shouted you pay you pay now, l asked him to please stop shouting to which he replied,you not fly i get police, my wife came back and we said we were going to pay she gave him her credit card which he put into his machine followed by shouting pin number paid 80 pounds.i honestly thought i was in the film midnight express this company is a disgrace, I fly regularly with Ryan Air and yes people might not like them but I have never had any problems, try flying with this lot and then tell me Ryan Air are bad

On my return trip from turkey I was stopped at the boarding gate by an extremely aggressive man who took my underseat bag and weighed it and refused to show me the scale but told me if I didn’t pay £80 my bag was going nowhere. He then called me stupid and told me to board the plane. He also refused to give his name to me. I phoned sun express and explained what had happened but they were not even slightly concerned. Never again will I fly with sun express.

Golf bag badly damaged in transit and Sun Express refused to help or give the details of who to escalate the problem to. It is difficult to describe how completely unhelpful they have been, it’s incredibly disappointing. All they had to say was case closed .

I had to use ıts only direct flight those days was sun express,I wish Wizz air replace that route ıts way better for same value. Don’t act like your your are the only airline please focus for customers care .

The flight had to return to Turkey after a technical fault, this after being in the air for 1.5 hours. We had to disembark and were made to wait at a separate airport and purchase sandwiches for my children at €20. We arrived home 6 hours after we were meant to and were given an inch of a small cup of apple juice for our troubles. I raised a complaint and requested compensation as per aviation guidelines and got rejected twice. I have highlighted the legislation and threatened making a formal complaint. We bought our holiday through TUI and will be making a complain to them as well. The whole experience was horrendous, only matched by the lack of empathy and understanding by the complaints team. Never again and if TUI sees this review, never use them again otherwise I won’t use you again.

zaterdag 20 september kwamen wij op Brussel aan terwijl er een cyberaanval aan de gang was, wij naar de gate daar uren gewacht, op den duur gevraagd aan die man die daar zat waarom het zo lang duurde toen werd er gezegd we hebben geen personeel om koffers in het vliegtuig te zetten. Na nog eens uren wachten konden we eindelijk vertrekken. Eenmaal aangekomen in Antalya kwamen we er dus achter dat heel het vliegtuig niet geladen was met koffers. heel onze vakantie was verpest. Je bent alleen maar bezig met bellen stressen regelen en een aantal nieuwe spullen aanschaffen omdat je dus helemaal niks hebt. Ik ben van plan om ergens te achterhalen waar ik heel de reis terug kan krijgen want dit is echt geen manier van doen, de donderdag daarna kwamen er twee koffers aan in plaats van vier en toen wij in Turkije waren, hebben we gehoord dat sommige mensen de keuze hadden gehad of je gaat vliegen en je weet van tevoren dat je vijf dagen je koffer niet hebt, wat ons dus is overkomen maar wij hebben de keuze niet gehad of je gaat je reis annuleren en je krijgt al je geld terug. Dit is wat wij graag willen gewoon ons geld terug.

Pre booked and paid for seats with extra leg room only to be told at check in they wasn’t going to honour my seats. I’ve emailed customer service for a refund and had NO REPLY!!!