Great
1,169 reviews
Sundays for DogsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Co-founder and Chief Veterinary Officer Dr. Tory Waxman started Sundays as a solution to her own everyday problem: She couldn't find a dog food that was as nutritious and fresh as home-cooked meals and as convenient as dry food. And that’s how Sundays, the first fresh, air-dried food of its kind, was born. Our mission is to make it easier to be an awesome dog parent. We take the headache out of fresh food, making a nutritious and affordable solution that does require a fridge or freezer like leading raw and frozen brands. Sundays has the cleanest ingredients around; is 100% human grade; and has a Customer Care Pack who love dogs as much as you do, and are available every day for you and your pup!
Sundays for Dogs (sundaysfordogs.com) has 1,169 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 50 reviews with 2 stars · Clear filters
Caroline S.
Posted
The food quality is fantastic but the customer service is awful. The phone number that you text for Customer Service has no response and the emails have no response so if there is a problem with your order or God forbid your animal dies, there’s nothing you can do. There has to be another option out there for this quality of a Dog Food, but not from such a poor quality Customer Service.
Mona S.
Posted
My older dog is very picky, has a sensitive stomach, and seems to prefer organic, high quality human grade food. I decided to try a bag of the chicken recipe with a discount, and it arrived three weeks (!) after ordering. At first my dog seemed to like it. Now it is consistently the only thing left in her bowl, and if it hadn't cost so much money I would have thrown out the rest of the bag. I have to bribe her with duck jerky or chicken liver if I want her to eat it. I couldn't figure out how to leave a review on their site (hmmm) but I wanted to share my experience; I wish I had thought to look for the reviews here!
Response from Sundays for Dogs· Oct 29, 2024
Hi Mona! We’re so sorry to hear Nala didn’t enjoy her first taste of Sundays. It looks like this order was placed in July at the height of our surge in demand. At the time, we made the difficult decision to delay first-time orders to ensure we had enough food for the pups who are already acclimated to Sundays. We know this was a less than ideal first impression, and we’re excited to say that Sundays is back to shipping and delivery in just a few days. While your order is outside of our 14-day guarantee at this point, we’d love for Nala to give our Turkey or Beef recipes a try! Much like humans, it can take a bit of trial and error for pups to find the right match for them. We appreciate you sharing your experience with us and hope you’ll give Sundays a try in the future.
Danny A.
Posted
Good food - terrible fulfillment. My dog does really well on Sundays and it’s a good product. Unfortunately, it’s poorly managed because they are clearly over stretched. My dog’s food is constantly delayed without prior notice forcing me to go digging on the status of my order only for customer service to tell me they’re sorry for the delay but their warehouse is backed up and that they’ll send it as soon as possible. My orders are inevitably 2 weeks delayed which is totally unacceptable for a SUBSCRIPTION based system. It has been months of me asking Sundays to notify me of delays and offer alternatives if chicken isn’t available - they’ve done nothing of the sort. Their responses to the customers below claiming they’ve fixed their delays are bold faced lies and after speaking with management I’m pretty convinced they’re incapable of fixing the problems they’re experiencing. I will unfortunately need to find an alternative.
Response from Sundays for Dogs· Sep 24, 2024
Hi Danny! Thank you so much for taking the time to leave this feedback. We're thrilled to hear Oliver was doing so well on Sundays, but we know this only means so much if it's difficult to receive your orders on time. We want to acknowledge that this period of delays was unacceptable and absolutely not the norm for Sundays. We've made major strides in improving the shipping and delivery experience for our customers, as well as thoughtfully expanding our capacity. This means we're producing more food than ever before, and ship times will only continue to improve. Finding partners that help us protect the quality of our food while we grow was our top priority, which is why it took some time for these changes to take effect. We hope you'll be open to giving us another chance in the future, as we're confident we'll be able to provide a completely different experience for you and Oliver!
Dee O.
Posted
After reading some of the bad reviews, I am even more concerned about the customer service for this company. The food is great, but the customer service response is not. I keep an extra bag of dog food because i Of problems with shipping and also I recently changed my credit card and updated this on the site and I am still waiting for my shipment or a response from customer service because I did not receive A shipment
Response from Sundays for Dogs· Sep 10, 2024
Hi Dee! Thank you so much for reaching out to us. We are so sincerely sorry for the negative experience that you’ve had with us. Please know that our customers and their pups are our number one priority, and we strive to reach out to all customers as soon as possible to ensure we can get them taken care of right away. If you are still having trouble with receiving your order, please be sure to reach out to us at [email protected] and mention ‘Trustpilot’. From there, we can take a closer look into this and make sure you receive your order as soon as possible!
Eva C.
Posted
My dog loves the food, his stool continues to be a bit too loose but supplementing with pumpkin helps. My frustration is with inventory and shipping, it’s a nightmare! How are they continuing to advertise and sign up new customers when they can’t even keep up with current customer orders. Extremely unreliable and looking into another option. This is part of their response after voicing my frustration. “Unfortunately we are experiencing an inventory shortage, but rest assured we are working around the clock to get more food in stock as soon as possible. And we’re actively working towards avoiding this issue in the future.”. How is this even an issue for a company that’s been in business for at least 4-years.
Response from Sundays for Dogs· Aug 8, 2024
Hi Eva! We're truly sorry to hear about the delay with your last order. We understand how important it is for your pup to receive their food on time, and we want to assure you that we're committed to improving our delivery process to meet your usual schedule. We've already made incredible strides with our manufacturing partners, and we are confident that your future orders will be back to your usual shipping cadence going forward. If you do encounter any issues with your future orders, please don’t hesitate to reach out to us at [email protected] and mention "Trustpilot". We’ll make sure to connect you with someone from our Member Experience Team who can assist you right away!
Gretchen
Posted
I ordered Sundays for the first time over a months ago. They sent me an email 6 weeks after the order, which they charged to my card immediately, letting me know they were sorry for their shipping delays and asking me to be patient. They gave me a discount of 25% off my next order. It is now over a month, no email update, no product. Why the heck would I purchase more, give them more money, when I don't have the order I already paid for?! Now I am worried I have been scammed. Really disappointed. Some people, like me, are on a fixed income and cannot afford to be dupped by these companies!
Response from Sundays for Dogs· Aug 8, 2024
Hi Gretchen! First and foremost, we want to apologize for your initial experience with us. Simply put, it’s not a typical first impression for Sundays nor one that we're proud of. We made the difficult decision to delay first-time orders so that we could feed the pups who are already acclimated to Sundays on time. This should never be your experience, and we completely hear your frustrations. Rest assured, these delays are temporary, and you can expect all of your future orders to arrive within a few days as a regular member of our Pack. If you're having an issue with a particular order, we'd be happy to connect you with a member of our Care Pack to ensure your subscription and deliveries remain flawless from now on. Please email us at [email protected] and mention "Trustpilot". We're confident we can provide a far better experience moving forward!
Brian
Posted
Dog loves the food but they are so unreliable with delivery. They have pushed back delivery by more than 2 weeks WITHOUT ANY WARNING forcing me to find other alternatives. For what this food costs it's pretty unacceptable.
Rox
Posted
I received a marketing email as an active subscriber to their dog food for 30% off. When I tried to redeem it, the customer service rep said it was for first-time orders only. Makes no sense for me to receive that email given that I'm an active subscriber. I checked the fine print in the email and the website, and nowhere does it mention that existing customers cannot use it. I provided adequate proof and expressed my frustration courteously, and was dismissed saying that they would not honor it but I could refer friends and family to them to get a discount. Why would I do that if my experience has been subpar and this business operates with false advertising?
