Excellent
746 reviews
Suits OutletsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Men's Suit Company based in New York. This company provides 2000+ styles and Free 1-5 day domestic shipping. Over 570,000 happy customers.
Suits Outlets (suitsoutlets.com) has 746 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 27 reviews with 1 star · Clear filters
Jerry N.
Posted
Delivery days are not what's post as correct.
Response from Suits Outlets· Jun 10, 2019
Dear Customer, Thanks for your review. We see your order was placed on 6/2 and the tracking shows it delivered on 6/8. Please feel free to let us know if any questions.
Jerry O.
Posted
Absolutely a SCAM business! They took my son's money for his prom tuxedo and they never sent us the tuxedo or the money back! We are still trying to get our money back and having to dispute the charge on our credit card, but it's too late for him to buy anther tuxedo from another company! CAVEAT EMPTOR! Stay away from the company!
Response from Suits Outlets· May 16, 2019
Hey Jerry, Thanks for your feedback. We take customers' experience very seriously. I just checked the order. It was placed on May 13 at 6:18 pm. On May 14, 10:21 am, our customer service team contacted you with out-of-stock notification and refunded the full amount right away. If you feel like if any style you are interested in, please feel free to call us at 888-909-0748 and we'll expedite shipping you order. Thanks and your satisfaction matters. - Chris, Customer Service Manager.
doo D.
Posted
I purchased a suit from this company for my husband for Valentines Day. Its been 10 days later and I still have no suit , also I was not able to track any information on the merchandise that I purchase. Seems like they never sent the item , they just took my money !!!! Spoke with two men that can barley speak English name Kevin and Chris and they still could not help me..... Feels like I just gave my money away , in the process of trying to get a refund now !!!! Order at your own risk!!!!
Response from Suits Outlets· Feb 13, 2019
Dear Doo, Thanks for your review. I just looked into your order history. Looks like your order was placed on Feb 5th, Wednesday and was shipped on Feb 7th, Friday. The order is currently in transit and will be delivered on schedule. Please feel free to let us know if anything we can help in the future. We provide customers with free USPS Priority Mail shipping service, and all orders will be delivered within 3-6 business days. Your satisfaction matters to us. - Sean, Customer Service Manager, SuitsOutlets.com
Lasse S.
Posted
delivery delivery delivery delivery delivery delivery delivery delivery delivery delivery delivery delivery
Response from Suits Outlets· Mar 6, 2019
Thanks for contacting us. We provide free 3-7 business day shipping and guaranteed 3-day express, 2-day express and next day express. You may see all shipping options with cost when choosing shipping during the checkout process. Please feel free to let us know if any question. - Chris, Customer Service Team
CARL S.
Posted
I Love Order My Suits From Yall Company Im Very Please So I Want To Say Thank You
Response from Suits Outlets· Jan 29, 2019
Great! We are so glad to hear that! Thanks for shopping with us and let us know if you need anything in the future! - Chris, Customer Service Team
Mari
Posted
took several days to tell me suit not available after i was told it was on its way by email.
Response from Suits Outlets· Jan 20, 2019
Dear Mari, Sorry about the inconvenience. The order was shipped late due to Christmas Holiday schedule and again, we apologize for such inconvenience. Our normal processing time is 1-2 business days and shipping takes 2-4 business days. So you may plan the future orders accordingly. Thanks for shopping with us and please feel free to let us know if you need anything in the future. - Daniel, Customer Service Manager
H.Sykes
Posted
Ordered a suit from Suits Outlets, sent several emails for status; received no response. Called customer service was given a USPS tracking number and told item was shipping that day. Checked tracking; USPS label created 11/29/18; it's12/4/18 and package still hasn't shipped. Bad customer service!
Response from Suits Outlets· Dec 5, 2018
Dear Mr Sykes, Thanks for your feedback and advice. It's Mike from Customer Service Team. We do see your order placed on Thursday. Since we are closed during weekends(That's why your email was not responded during weekends, we apologize for the inconvenience), your order has been shipped the next Monday, that's within 48 hours of receiving your order. Please feel free to contact us. You may call us Monday-Friday 9am - 6pm eastern time or send us an email at [email protected], all question will be answered within 1 business day. Thanks, and please let us know if anything we could help! Your satifaction matters! - Mike, Senior Customer Service Advisor, Suits Outlets
Darrell T.
Posted
After spending hours looking for suits I selected and ordered. Only to get an email that said they were out of all the suits we ordered. Very poor service, very poor management, very poor company. I would never order here again.
Response from Suits Outlets· Dec 3, 2018
Dear Mr Tate, It's Chris from the Customer Service Department. I apologize for your experience. After investigating, we found the last piece in stock was defected so we immediately sent you an email notification(24 hours within your order placement). We hope to build a long and good relationship with our customers and your satisfaction matters! Would you please reply and let us know if we can send you store credit as our apology, please? Thanks and feel free to let me know if you need anything in the future! - Chris, Customer Service Department
