StudentuniverseReviews of studentuniverse.com

Hi would give Studentuniverse negative star rating, but it is not an option here. These guys are a fraud. Please do not book through them. I was foolish and booked return flights to San Francisco; I have just been charged $600 for cancellation, and I don't know if I would get the remaining amount back. I tried to call the Australian 1800 number supplied by them, and the number suddenly stopped working. The automated message says the phone is disconnected. I was able to cancel my booking through online chat, but the whole thing seems like a fraud. They say air NZ charges $500 for cancellation and they charge $100. I am going to have to verify it with Air NZ. Awful experience! Please do not use StudentUniverse.

These guys are frauds. Be careful. I booked my flights with them and they had no transparency on the baggage information. Very un helpful response saying they can't help with anything at all like change of flights. "DO NOT BOOK" with them if you don't want to get ripped off

I am not one to write reviews even if I don’t like a companies service but I felt the need to about student universe since their customer service/satisfaction is worse than anything I have experienced. We recently were suppose to travel to Italy but since the coronavirus onset in Italy we decided the best decision was not to go. I have called student universe multiple times and each time my calls have gotten worse, with contradicting answers from six different representatives and two managers. We decided to switch our trip originally when we heard of the rapid spread and I understood that the only change we could make was change in date however no one was accommodating in assisting us to find flights for about the same amount so we do not have a large price difference. I was told to do the research on my own (which I gladly did) and found flights that would be about $200 more per person. My last call on 3/3 had to be the most frustrating call of all. I called (it was The last day to change out flights) and I thought it would be an easy change since I already spoke to representatives who told me just find the flight you want, call back, and we can switch it. Well that was not the case. My call started with speaking to a representative who disregarded everything what I told him- THAT I WAS LOOKING TO CHNAGE THE DATES OF MY FLIGHT- each time he put me on hold, he came back with a different answer. First was that we can get a $150 refund for trip, then a $10 refund, then some other nonsense and I HAD TO STATE TO HIM 3 TIMES I AM LOOKING TO CHANGE THE DATE- I know I can’t get a refund for my TRIP. After I was 2 hours on the phone with him (mostly on hold- spoke to him for maybe 5 mins while he kept coming back with nonsense answers), I finally asked to speak to a manager. I spoke to Noah- at this point- I was beyond mad-who spends that long on the phone and doesn’t take into account what their customer was telling them. I work in customer service. Well I spoke to Noah, she now tells me that the flights I found aren’t valid because the customer actually can’t choose a flight from the student universe page. It’s actually more expensive because you don’t get a discount. WHY WOULDNT SOMEONE STATE THIS BEFORE. I wouldn’t of put in a weeks worth of research of finding a new flight if It wasn’t even possible. I EXPRESSED MY FRUSTRATION, and Noah told me oh I can give you $20 off your next flight. I am sorry but as a customer who one can not get her $612 back, can’t switch my flights accurately due to lack of experience of representatives, and being told amounts of unsatisfying information I believe the company should of been able to do something more. IT IS NOT MY FAULT YOUR AGENTS ARENT TRAINED. I fail to believe that a company as large as yours can’t give me some sort of refund or reimbursement, trust me I know how companies like this work. YOU GUYS HAVE NO NEED TO HELP THE CUSTOMER, no one should book through them. And also THIS ISNT A WEBSITE TO HELP STUDENTS. Their flights aren’t discounted. They wanted me to pay an additional $500 per person for change in flight. I DONT BELIEVE IT AND THIS COMPANY DOES NOT DESERVE ANY BUISNESS.

Paid full ticket. yet had to pay for luggage. Had to pay extra for meals and they were forcing to pay for seat reservation and email after email..headache even full payment in the beginning.

Terrible Business practise by this outfit. Will never use nor recommend. They do NOT clearly state any cancellation policies, nor confirm class of reservation which would deem it non refundable, eventhough the airline does offer a refund with penalty. Tried to cancel a flight to Bali as my mother-82- shouldn't travel with this Corona Virus spreading, but they wouldn't honour the refund given by the airline. I am now taking it up with Consumer affairs and VCAT, and would recommend others do the same. This is company with misleading and non transparent business practises.

Booked our flights to New York on Saturday 2/22 to fly out Friday 2/28 but now my husband is sick and specially with the Corona virus we don’t want to take any chance for him to get worse or get any one else sick we called explained our situation for Alaska Airlines they are amazing willing to cancel and waive our $125 cancellation fees but since studentuniverse.com/ was the 3rd party we booked with STUDENT UNIVERSE refuses to refund us and wants us to TRAVEL SICK AND GET OTHER PASSENGERS SICK THEY DONT CARE ABOUT THE TRAVELERS HEALTH

called to cancel ticket before 24hours, was not allowed, never use them!

I would give them 0 stars or minus 10 if I could....worst service ever to book a flight. We tried to buy them...the website didn’t let us but they had taken the money....we called.... they money came back, they charged us extra to do it through the phone. We didn’t received our flight tickets after 2 hours and sent us an email requiring more information, to send pic of our credit card covering some digits and also pic of our ID ( totally unnecessary and never happened before when we buy flight tickets) We called again as we still didn’t receive our flight tickets...( we had to flight next day due to an emergency and apply online for a visa) we had to call again and they started to make questions about Why my cc had short period of expiration ( visa reasons) still we didn’t receive the flight tickets. we had to call at least 4 or 5 times until we finally got our tickets, get rude at them etc... such a consuming time and energy experience. Totally unnecessary as just few weeks earlier we had book other flights with other company and not had to go through such a pain. NEVER AGAIN, worst experience booking flights ever