Bad
112 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Stuart Weitzman (stuartweitzman.com) has 112 customer reviews on Rated Honest, with an average rating of 1.1 out of 5.
Showing 107 reviews with 1 star · Clear filters
Sue B.
Posted
If I could zero stars I would. Be VERY VERY cautious buying Stuart Weitzman expensive boots. They look very nice but are very bad quality. Only worn mine twice and falling apart. Customer service is as bad as the boots - Absolutely Terrible !
customer
Posted
I have returned a very expensive pair of boots 4 weeks ago(they confirmed receiving the boots) but I still have not received a refund. I keep calling everyday and I'm just being messed about. I will never be buying anything from Stuart W. never again. Disgusting customer service.
Maureen
Posted
Worst experience ever with premium goods. Never again. I ordered a pair of pumps from the Stuart Weitzman EU website, which were the last size available and part of a discontinued line. I decided to give them a try, but unfortunately, they didn't fit. When I returned the shoes, they accused me of wearing them, even though I couldn't even stand in them and returned them just 4 hours later. It was clear they wanted to get rid of the last pair of this discontinued model. Warning to all: If you decide to order from them, make sure to record and take pictures of everything as proof! After a lengthy back-and-forth proving it was impossible for me to wear the shoes, I was supposedly granted a refund. However, I have yet to see any refund. I am still asking for weekly status updates, but all I see are emails being forwarded with no resolution. I have never experienced such poor service, especially for a brand that markets itself as premium. For the price level, this is shocking! I am beginning to wonder if their EU branch is facing financial problems, as I see that other customers are facing the same issue of not being refunded.
Stefania K.
Posted
Scammers. I have returned several pairs of shoes bought from the EU store more than a month and a half ago and despite several chats with their customer service, have still not received the full refund and am being asked to be patient.
Karolina
Posted
scammers!!!!!! if you order something from the store record everything. they don't want to give me back 180 euros for shoes. I'm reporting this to the police
Karolina
Posted
They sent damaged shoes and the packaging department won't notice it. and they blame the customer. shoes put on to try on. scandalous help from customer service. GIVE MY MONEY BACK !!!!!!!
J P.
Posted
Ich habe vor 4 Wochen ein Paar Slingpumps bestellt. Leider kamen diese getragen an, die Sohle war verkratzt. Das meldete ich dem Kundenservice unverzüglich nach Erhalt! Bis heute keine Anwort und Gutschrift! Klarna hat sich inzwischen bei mir gemeldet! Ich werde die Sache Ende der Woche meinem Anwalt übergeben, sollte ich die Gutschrift nicht bis 30.04.25 erhalten. Es ist eine Frechheit die Kunden so lange mit Standardantworten abzuspeisen, vor allem bei einem Schuhpreis von über 400€ und einer Reklamation! Da kaufe ich lieber wieder bei Mytheresa, Net-a-Porter, Breuninger und Co!
Edona G.
Posted
Kümmern sich nicht um ihre Kunden, haben kein Interesse daran zu helfen. Bei den Preisen sollte exzellenter Service inbegriffen sein.
