Poor
79 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer products that you might like and use, such as homes, clothing, accessories, etc., all of which will appear in our stores!
Structurlly (structurlly.com) has 79 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
Showing 53 reviews with 1 star · Clear filters
Janna
Posted
The t-shirts they advertise show a phrase spelled correctly; however, the products they sent are all censored with a star replacing one of the letters. That is NOT what I ordered, and I don't appreciate the bait and switch.
Valerie Von D.
Posted
Would give ZERO STARS if I could. I ordered a shirt and got charged. I even saw preliminary tracking. Now they say the order does not exist, my order number isn’t real, sent me ANOTHER email with a completely different order number and that the items are still in my cart, trying to get me to pay again. Am disputing the charges.
Carol S.
Posted
Did not realize this was shipping from outside the USA. Had I known, I wouldn't have ordered, especially with the US government imposing dumb tariffs. Ordered 2 weeks ago and item is currently in customs in Italy. Sigh
Elaine S.
Posted
DO NOT ORDER FROM THIS SCAM COMPANY. I PAID $60 FOR TWO T-SHIRTS. IT TOOK ALMOST A MONTH TO BE DELIVERED AS PACKAGE WAS "DELAYED" IN SHIPPING FROM GOD KNOWS WHERE. THE SHIRTS WERE HORRIBLE QUALITY, NOT COTTON AND THE SIZING WAS WRONG. WAY TOO SMALL. COMPANY HAS DONE NOTHING TO RECTIFY THIS ISSUE. THEY OFFERED A $3, $7 AND $11 COMPENSATION. I EMAIL THEM EVERYDAY TO WHICH THEY RESPOND BY BOT TO TRY HARDER. I'LL NEVER RECEIVE MY MONEY BUT I WILL BLAST THIS SCAM COMPANY ON EVERY SITE AVAILABLE.
Steve Barratt - N.
Posted
Ii ordered a hat on their Facebook page. It took three weeks to deliver. It was a standard design, NOT custom. When it finally arrived, it is way too small. The ad indicated it is one size fits all. My hat size is 7 1/2 and it does not fit. I will not buy from this seller again.
Eva S.
Posted
I've purchased discounted shirts from structurlly, advertised on facebook. But the amount charged on my credit card was $45 more than what was on the invoice. I've looked at their webpage and found there was no currency displayed, and no return policy. I sent their customer service an email within 5 minutes of ordering, to cancel the order. They replied the next day, claiming the order is already processed, can't refund. They said wait until receiving the shirt and see if I like them. The shirts arrived after 3 weeks, but the fabric was 95% polyester and 5% elastic, not cotton as it was advertised. For two weeks now I write to them every day, and they reply back the next day. It sounds like a robot not a person, basically same sentences. With every reply they up the refund offer by a couple of dollars, started at $7, then $9, then $11, and currently at $13. I'm continuing this daily communication and hoping I can get at least half of my money back. I wanted to report them on facebook being fraud but magically they disappeared.
Jim H.
Posted
I'm very disappointed so far. I ordered a hat 10 days ago. The tracking info shows it moving around in Italy. I don't understand how a ball cap would be in Italian customs for 3+ days. This product should have been in the US by now.
customer
Posted
If I could give no stars, I would. Unresponsive, no refund for inaccurate size. Too small.
