Great
3,953 reviews
Sterling, A First Advantage CompanyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
Enatra
Posted
It was fast but when it ask me to sign in to view I couldn’t I had to go through my employer. Which is fine but I think it should be a little clearer. This would keep you from spending time signing up and on the phone trying to access it.
EMT
Posted
I had no issues in rescheduling my pre-employment test. Everyone was very helpful.
John C.
Posted
I was greeted with friendly, prompt service. In and out in no time. One issue was the protocol dealing with drug association. I understand some of this precaution but in some instances profiling should come into play. eg. I am a 79 year old male.
Leslie
Posted
The representative was knowledgeable and resolved my issue.
Katherine J.
Posted
Very quick, and fast process.
Garrett O.
Posted
We have tried others and they just don't seem as thorough, and seem to take longer. even in this recent mess with the Covid-19 the work continued because employee security is essential.
Daniel J.
Posted
Update: Following the posting of this review, some member of Sterling got in contact and have managed to accelerate and complete my checks. I'm not sure what went wrong originally but I have upgraded my review to 4 stars based on the support I've subsequently received from the Sterling team. My advice though to Sterling would be to communicate with candidates through the process more regularly, that way there is no misunderstanding about what is required/outstanding. Original Review: Disclaimer - I have been through several of these checks in the past as my industry requires them. Never had problems with other agencies. I have been waiting for the completion of my background checks very patiently. Today I got notified by my employer that Sterling are requesting further information, information that I sent them over a week ago!!! I've emailed them again, no response. I've called them and as far as I can tell based on 3 phone calls the operators can hear me at the start but when I give them the organisation they are performing the background checks on behalf of, suddenly they can no longer hear me and disconnect the call. Very suspicious this happens at the same point on each call. All in all a pretty terrible experience so far which seems to be the norm with Sterling based on the reviews... Sterling you are delaying my start date which is causing me considerable stress as I'm currently out of work. Sort it out!!!
L S.
Posted
After previously leaving a bad review, a team in the US saw my review and advised they would look into the issue. My application has now finally progressed to the next stage, it would appear there is a training issue and I have been advised this is being looked into. I am now happy, thank you to Beth for looking into this and sorting it quickly. This is the kind of customer service a person is looking for when things go wrong.
