Great
3,953 reviews
Sterling, A First Advantage CompanyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 75 reviews with 3 stars · Clear filters
Nayana D.
Posted
Uploading documents site need to be improve.when we had a mistake we can't update or correct back.no any mail or update to the mail .site was confued and complecated. Costumer care was fast and friendly.
Abbie
Posted
The person I spoke to was helpful and gave me good advice. However, I feel the background check process is long and I have not been updated throughout.
Luis B.
Posted
I been waiting for 2 weeks for Sterling to give my future employer the result of my background. I have to be the one calling to find out the status of my background.
T G.
Posted
Very professional Good customer service Only complaint I have is there background check take way too long Compared to if you go to your local police department and get FBI background check it's way faster
Yong C.
Posted
very fast paced and accurate background report. I hope they state clear about misdemeanor dislcoure. I was little confused that I only need to state felony charge but I ended up being showing traffic misdemeanor record showing. It makes me looke like I lied.
Cindy Brown H.
Posted
Came to this site to see reviews and how well the product worked for others and only heard about company/customer service - which was good, but what about the PRODUCT !!
Tobi S.
Posted
My questions were answered with hesitation and somewhat rude. Like I was annoying. Only I was getting annoyed being on hold for so long!
London R.
Posted
Initially I did not have any complaints with Sterling's services I understand it's their job to verify our application and details in full and to be fully satisfied that there are no discrepancies. My main problem with them was one simple thing the company could not verify a university degree from my home country. They asked for more information to support my degree, I provided this and to add on to this my degree was even confirmed and approved by UK NARIC for my visa application. With all additional information over my degree I provided the Sterling team miraculously could not verify a simple Bachelors degree in a month!!!!! This was just poor from my point of view either the team verifying my degree did not know what they were doing or did not put any effort at all to verify my degree. Now my firm has to do it themselves as a last minute exercise to avoid delays in my start date!!!! Post Sterling's response =================== After highlighting all my concerns above I was impressed to note that the organisation listens and takes into account customers experience in an attempt to continuously review their service. As a result despite all the challenges I faced above I have changed the firm's rating to 3 stars. Please keep up the good work and ensure no one else has to face the challenges I faced.
