prentice M.
Posted
the customer care was super but the…
the customer care was super but the phone was not clear. i had to ask several times to get what was being said to me.

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3,953 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 340 reviews with 4 stars · Clear filters
prentice M.
Posted
the customer care was super but the phone was not clear. i had to ask several times to get what was being said to me.
Keith G.
Posted
Very helpful and very professional.
Mukundha V.
Posted
Nice and Easy way to complete Screening and response from Customer service was nice.
Virgil J.
Posted
good job on getting done quickly, only improvement would be more communication when background is complete.
Joseph P.
Posted
Agent was great, very helpful. They need to improve their telephone system call quality and reliability though.
Willie L.
Posted
The gentleman at the support team was very helpful and informative when I was having a difficult time trying to reset my password. Everything was done in a timely manner, Thanks again..
Cynthia C.
Posted
Although we have some phone problem it was resolve..very helpful ...ty
Wrightja29
Posted
It was ok. Had a hard time understanding first lady i spoke with. I called back and spoke with someone else.