Excellent
183 reviews
StepUP Stair PartsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Alan J. D.
Posted
It was a pleasure working with David and I will do addition business with him.
Response from StepUP Stair Parts· Feb 14, 2023
We thank you for the review about your overall experience with StepUP Stair! We highly value our superior value of stair parts along with the customer service experience with David. We are always pleased to hear of another happy customer.
Samuel L.
Posted
Excelent, great I am very happy
Response from StepUP Stair Parts· Dec 17, 2022
Thank you for the review about your overall experience with StepUP Stair! We highly value that each customer is provided exactly what they needed to StepUP their stair and railings.
Lonnie S.
Posted
Ordering was easy. Prices competitive. Product was as described. Quality better than expected. Delivery on time.
Response from StepUP Stair Parts· Nov 8, 2022
We thank you for the thorough review about your overall experience with StepUP Stair! We value hearing that from ordering to delivery, you were pleased. Our goal is to provide competitive stair parts without sacrificing the outstanding quality of USA Made wood stair parts.
CINDY D.
Posted
Very impressed with the quality of product and the quality of service. The service representative that I worked with was very knowledgeable and very patient. I also appreciate that the company donated 10% back to charity from my work online order.
Response from StepUP Stair Parts· Oct 22, 2022
We thank you for the review about your overall experience with StepUP Stair! We highly value the superior value of stair parts along with our customer service we strive to provide with each of our customers. We are especially grateful to provide a portion of each sale towards worthy causes making a difference in our communities.
Shawn H.
Posted
David L. was very helpful in communicating delivery timelines, costs, etc. The white oak newel posts and black horizontal round bars arrived looking perfect.
Response from StepUP Stair Parts· Oct 21, 2022
We thank you for the review about your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our customer service with our clientele. We are always pleased to hear from another happy customer. We look forward to serving you again soon!
Sean E.
Posted
I had a great interaction with StepUp StairnParts. Dave helped me fix an issue and was awesome to work with.
Response from StepUP Stair Parts· Oct 21, 2022
We thank you, Sean, for the review about your overall experience with StepUP Stair! We highly value our customer service with our clientele and are excited to hear your comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
Jack
Posted
Wow StepUp Stairs Part. Really great work very fast service, I'm so very very satisfied with you.
Response from StepUP Stair Parts· Aug 31, 2022
Appreciate your comments and review, Jack! We value you and your confidence in StepUP Stair with the premier stair parts and expert service we provide daily.
Kim
Posted
StepUp has fabulous customer service! Even called us to help when they saw we had items in our cart but hadn’t decided yet. Gave expert suggestions on parts needed to complete our stair project. Materials shipped quickly and arrived on time. The quality is excellent! We will definitely use them again!
Response from StepUP Stair Parts· Aug 29, 2022
Appreciate your stair parts purchase, Kim! We thank you for your outstanding product review; we value your confidence in StepUP Stair with the premier stair parts we deliver day in and day out along with our expert service to provide what you needed in a timely fashion.
