SteloReviews of stelo.com

I did the (3) month subscription. The very first sensor I applied quit working after 9 days. You are unable to speak to person to help resolve the issue. They only do chat. Not worth the money or headaches trying get it fixed. I will just apply another sensor. Once they have been exhausted I will not be renewing. I hope this review helps other people on the subscription fence! Terrible customer service and unreliable product!!!

First sensor failed after only 5 or 6 days. I've inserted a second one and it will not recognize and pair with it, so essentially another $50 wasted. It should be criminal to sell something that is so buggy and unrelable.

I'm on my fifth replacement sensor, none have lasted more than 5 days. Only way to communicate with them is through chat and I'm getting gaslighted. Complete failure! They deserve less than one star

The patches are supposed to last 2 weeks, but well over half the time they last less than a week. They are too expensive to not work as designed. Finally canceled my subscription and they would not even allow me to return 2 sensors in unopened packages.

DO NOT USE THIS PRODUCT. My sensor failed after 2 days. You cannot call them - no customer service tactic. You have to speak with chatbots who do not help you. I was told no replacement device would be sent to me. They did not honor the warranty for the device. VERY DISAPPOINTED AND A WASTE OF MY MONEY.

I bought a two pack Stelo by Dexcom. It was fairly simple to set up through my Android phone. I can't advise regarding the accuracy of the data, but it did give me valuable, if slow, information. The concern I have is that the first sensor stopped working after 3.5 days. Even though the application had the serial number, once it stops working you can no longer access the serial number. This becomes a problem after you manage the customer support hurdles, which are high and often. Customer support is via a chatbot which does not work on my Android phone. It makes the website and support unusable. After getting through the chatbot via my old ipad, every time i asked to be provided human support (which their post install email advises to do if the sensor stops working), it routed me to a FAQ page which tells you you need to ask for human support. I got their phone number and called in and after some effort (they do not want to know what isn't working) a rep was able to lead me through to getting online human support. I spent 45 minutes with the human support and filled out a lot of forms. The human assured me that even though I could no longer access the serial number, I could still get a replacement. I completed all the forms and was advised i would receive a response in 1 o2 business days. 5 business days later I got an email that says: "We have completed our investigation into Case ID 1-04903889 and are unable to validate your product issue. At this time, we will not be issuing a replacement sensor. " What I learned: Dexcom knows they have a product that malfunctions a lot. Dexcom knows that the application they developed drops the required data needed to get a replacement, but does not provide a way to access that data ever again. The Dexcom app uses the camera to snap a picture of the serial number as part of the set up, but it does not save the picture, so do not rely on the system to have a picture of the serial number when you actually need it. Bottom line. I would advise everyone to steer clear of the Stelo product since Dexcom does not stand behind the product and makes support very difficult and time consuming.

it if works you're ok. If the senor breaks there are ZERO HUMANS to help and terrrible chatbot that only lets you reply with curated answers. You will not be able to get service from a live person for 2 days min and it'll be via email. Spend more money and go with another provider that actually supports it products!!!!!!!! HORRIBLE SERVICE

Worst customer service/product ever. The Stelo description says it give "24/7 Glucose Readings." It does not give glucose readings. When we attempted to return it, the customer service interactions were rude and repetitive. After numerous phone calls, we got billed a second month and went through the same useless process. DO NOT WASTE YOUR TIME OR MONEY WITH THE STELO.