Startechtel.comReviews of startechtel.com

Response from Startechtel.com· May 4, 2017

We apologize that the unit you purchased did not work with your system. Upon review of your order, we do not have any record of you contacting us for a return. We are unsure who you may have spoken to, however, you may return this item. Our returns department has reached out in order to resolve this issue. Please contact us at 800-564-8045 at your earliest convenience.

Response from Startechtel.com· Apr 27, 2017

We appreciate your business, Gary. Unfortunately, shipping is handled through a third party and they determine the shipping costs, not us. We understand and share your frustration with the high costs of shipping, but, sadly, it is out of our control. The prices seem to continue to go up, especially on overnight packages, similar to the expedited package we shipped to you. Please understand that we do our best to keep costs at a minimum and we often lose money on shipping as a whole. Again, thank you for your business.

Response from Startechtel.com· Apr 25, 2017

Thank you for your feedback, Thomas. We do apologize that the phones you received were defective and we will look into the matter. Per our warranty, we can replace these phones for you. Please call 800-564-8045 at your earliest convenience so we can resolve the situation and provide you with the proper equipment.

Response from Startechtel.com· Apr 25, 2017

We extend our apologies for the customer service and misinformation you received, and we are looking into the matter. Per our policy, if you received a defective phone, we can replace the item under warranty. We would like to resolve this matter and get the proper equipment to you, please contact us at 800-564-8045 at your earliest convenience.