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532 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 77 reviews with 1 star · Clear filters
rick M.
Posted
wrong part sent
Response from ss396.com· Aug 25, 2025
We’re sorry to hear you received the wrong part. Please contact our support team so we can review your order and get this resolved quickly with a return or replacement.
Michael L.
Posted
3 weeks after making a purchase, charging my card (accepting my payment), they reach out and tell me the price went up on the cables I paid for. Doubled in price from $89.99 to $179.98 and they are demanding I pay the difference after they accepted payment for the cables.
Response from ss396.com· Jun 27, 2025
We understand your frustration and apologize for the inconvenience. When you placed your order, the items were out of stock and had to be reordered from our supplier, who had significantly increased the price. This increase is partly due to recent tariffs, which have caused unpredictable pricing across the automotive supply chain. Instead of charging you the difference without notice, we reached out first to discuss your options. We value transparency and always aim to handle these situations respectfully. We recognize that this price increase was not approved by you, so we will be issuing a full refund shortly. Thank you for your understanding.
markschellhaas
Posted
I never recieved my order. on the website i ordered 1 front and 2 rear unpainted 69 camaro bumpers. the following day i received a e-mialed receipt for 1 front bumper only. the email body said the bumper HAD BEEN SHIPPED. i emailed back asking about the 2 rear bumpers and they stated they were on back order. i immediately asked for a refund but got no reply. after 2 or 3 days i asked again via E mail and they replied it would take a week for a refund and that they never even sent the front bumper, what ??? , all of this already being a week after the order. there was no notice that anything was on back order, no clear communication of anything being on back order after the purchase and i had to ask to get the truth about anything. I have owned littler rover hot rods since 2005 , and befor that Marks customs since 1992 which was sold in 2003. this is the worst communication i have ever dealt with. We like to order parts that are only in stock and don't buy from companies that are not strait forward with out of stock items, i would not suggest this company until they make it extremely clear online in the description of the part the part is OUT OF STOCK .
Response from ss396.com· Jun 9, 2025
We apologize for the frustration you experienced. The item was listed as in stock; however, an order placed just before yours caused it to oversell. Our systems did not update quickly enough to reflect this online, and we acknowledge that we should have communicated this more clearly. We are currently updating our processes to indicate back-ordered items on invoices and to send automatic notifications when stock is unavailable at the time of processing. Refunds are typically processed the same day, and we are investigating the delay in your case to ensure it does not happen again. Thank you for your feedback; it is helping us to improve our services.
Frank S.
Posted
I have 1970 Camaro SS with original gas cap. Catalog item is incorrect, very cheap replica. I would purchase from Jegs, Echlers, Summit, or Speedway. Very bad support for a wrongly listed part. I will never order from them again.
Tom P.
Posted
The floor pans I ordered are advertised as 73-77 El Camino. Much to my surprise they’re 73-77 Chevelle pans, not the correct part. Im very disappointed with my purchase and I will not be recommending your company to anyone.
Jeff
Posted
Be careful they don't stand behind what they sell
Consumer
Posted
Item showed up heavily damaged beyond repair or use, last one in stock, hoping they will make this right, Been 2 days and still no email back.
Response from ss396.com· Mar 10, 2025
We’re sorry to hear your item arrived damaged. Our team is reviewing your case and will reach out shortly to resolve this for you. We appreciate your patience and will do our best to make it right.
john W.
Posted
CAR cover has not been delivered and no tracking number provided
Response from ss396.com· Feb 24, 2025
We sincerely apologize for the delay and lack of tracking updates. Unfortunately, our vendor could not fulfill the order and has now canceled it. We will be reaching out to you shortly and issuing a full refund. We understand the frustration and appreciate your patience.
