Excellent
650 reviews
Splash Super CenterHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Your complete satisfaction if important to us. We work hard at it. If you are not completely satisfied, please give us a call and we will work with you to resolve the situation. Your complete Satisfaction is important us. We stand apart from other online companies by calling our customers and working with you to resolve all issues. Our phone number is 1-800-527-4881. We are available to answer our phones between 9am and 5pm Mondays thru Fridays every week, excluding holidays. If we miss your call, please leave us a voice message and we will call you back as soon as we get your message. You may also email [email protected] Super Center wants you to have a better on-line shopping experience than you have ever had before. You should not have to pay exorbitant shipping charges. You should always have confidence in the effectiveness of your pool chemicals, and in the reliability of your other pool product purchases. Your pool supply shopping should be easy, convenient and save you money!
Splash Super Center (splashsupercenter.com) has 650 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 20 reviews with 1 star · Clear filters
David O.
Posted
Order filter, paid with paypal and paypal responded. Confirmation from Splash quick but haven't heard a thing about shipping. Sent email this morning to customer service with no responce after 6 hours. How can I cancel this order? Also site has coupon code but not valid with items ending with$.97 per person I called.
Tim T.
Posted
I was told when I placed an order that the pool cover would be five feet wider on each side in order to fit over pool. That was a lie. I ordered cover for 45x30 pool and got a 35 foot cover. Useless to me. A crappy way to run business. Guess what I will order from this company in the future? Why would they not want repeat customers? After email contact with a represenative, I was offered less than half of my purchase price. He was very nice and courteous. He seemed like a super guy. However, I personally talked with customer service and explained what I was needing to order before I made an online purchase. I was assured by the represenative that she understood what I was wanting when I ordered my pool cover. In my business when I make a mistake, it does not cost my customer anything. Half of my purchase price is not a way to correct their mistake. The pool company can print whatever they want and say I misunderstood but that is not correct. In no way do I think customer service lied but they did make a mistake. It should not cost me to fix their mistake. That is a poor way to run a business.
Response from Splash Super Center· Dec 2, 2013
Hi Tim, Thank you very much for your review. We read and welcome all feedback from our customers. After reviewing our records of you order, we found the following: more than a month ago, you placed an order, directly from our website, for a pool cover for a 30x60 pool. We do not carry a cover for a 45x30-sized pool. We clearly state our actual cover size on our website. It reads 35 x 65, so a total of 5-ft overlap on the width and 5-ft total overlap on the length. That is two-and-a-half feet of overlap on each side. That is what you ordered, and what you received. Immediately after receiving your review, we attempted to contact you, as is customary with all of our customers who believe our service or products are less than excellent. We have been unable to reach you by phone. You have not responded to our email. Please contact us - or, if your opinion has changed since writing this review, please update your rating and review. We take our ratings and reviews very seriously and like them to accurately reflect how we treat our customers. Thank you Customer Care SplashSuperCenter.com
Sal
Posted
My order was shipped Monday (10-14) and apparently damaged on Tuesday (10-15) at which time Splash was notified and had the item returned to Splash. It was received by Splash Thursday (10-17) at 9:36am. I was never notified, a new order was never sent out which should have been done on Tuesday, and I haven't received the pool closing kit that I planned on using tomorrow to close my pool on my day off. I'm very disappointed and I would like to know the status of my order.
Response from Splash Super Center· Oct 25, 2013
Hi Sal, We very much appreciate the feedback and welcome the opportunity to improve your experience with us here at SplashSuperCenter.com. After reviewing our notes, it appears our customer service team reached out to you earlier this week. Please contact us if there is anything else we can help you with. Our phone number is 877-527-4881.
Ron L.
Posted
Shipped a cheaper cover for my pool... ugh now I have to wait to close the pool!
Response from Splash Super Center· Sep 24, 2013
Hi Ron, After reviewing your order, it appears we were able to reach a resolution and get you the better cover. Thank you for giving us a chance to resolve this for you. Please contact us if there are any further inquiries.
