Spirit HalloweenReviews of spirithalloween.com

I like how easy it is to order. I don't like you can not use 20%off with free delivery. Fed ex makes you look horrible. Loosing orders Delayed again

I've bought from spirit Halloween in the past and hadn't had an issue (everything fit). However, never had to return anything, until this year.. This process has been terrible. I've been waiting more than a month for my refund, got placed on hold for over 45 minutes and still didn't even get a confirmation from someone that I would be refunded my 39.99. The lady just told me, she forwarded it on because its a different department. I will not be buying a costume from them online again for fear of it not fitting and having to go through this process again.

Received damaged order that was crushed in the mail due to improper shipping packing. You can't ship plastic items in an envelope and expect them to not get crushed. They do not refund shipping cost. Now I have to re-order the item and pay the extra shipping. Of course, there is the option to exchange it at the store, but that defeats the purpose of online shopping and there is a chance they won't have the same item in the store. In this circumstance shipping cost should be waved, or the item should be replaced at no cost to the customer. The packing means was out of my control. I will be less likely to buy online again.

I purchased a glitter and gem makeup kit for a party only three days ago. However, when I opened the glitter gel, it was completely solid and useless. I went into the store from which I purchased, explaining the product was defective and that I'd just like to exchange it for one that was not. After speaking with two people claiming they were managers, I was refused the exchange because the product was opened--but how would I know the product was defective UNLESS I opened it? I've managed retail before, so I understand the general return policies to be able to refund money for items that are resalable only, but this is just awful customer care and a completely absurd return/exchange policy. Not only was my product defective, but if I had to guess, it's likely other like items on the shelf are also defective and should be removed from the shelf altogether as well. After this in-store experience, with little hope, I contacted the corporate 800-number, and I was told the same thing. The takeaway: 1) do NOT buy makeup at a Spirit Halloween EVER and 2) corporate greed wins again. Update: Spirit Halloween requested I reach out to resolve the issue, which I have since done and have yet to receive a response after over a week later.

I like the scary buttons to press it's fun, but other than that it's over priced way to demonic n I'm never going back if they are dumb enough to have a exorcist display which is not a joke it's disgusting, I went in to get these rubbery awesome sexy bat wings I have now but their getting old and all they had was devil wings n angel wings Halloween not about Satan and not about angels damn what happen to a fun Halloween store with Halloween music and cheap fun stuff and a good time ..... Whatever

Went in store with a friend to get some decorations and we were asked if we wanted to donate. I mentioned the bracelets and the girl at the counter said they were out. I mentioned that I had gotten one earlier in the season (I visit several times a season and usually buy one every time I'm in because spirit of children is a good cause) and the girl said in a snotty tone "well aren't YOU special?" Sounded like she was making fun of me for donating to a charity. I don't HAVE to donate. If you guys are gonna be that way, I don't need your overpriced Halloween stuff when I can go to the other locally owned stores and get just as decent quality. Really sucked the fun out of our night too. Maybe you guys should screen your seasonal helps customer service better.

This website never works Edit: 23/10/21 Yeah, this website doesn't work. FF, edge or chrome on desktop & mobile. It shows a page of HTML. I thought we figured out websites in the 90's? :p

They do honor refunds until the 22nd but if you got your online order after that, you can only exchange it. I did notice that if there was a credit due with the exchange, the money went back on my card. Supposedly. I am still waiting to see if that goes through. SO, theoretically, you can exchange your item for the cheapest thing in the store and get most of the money back as a way around the policy. They have a phone number on their website which has a typo in it. When you call the right number there is no talking to a real person. The MANY individual stores have no individual phone numbers so there's NO WAY TO CONTACT ANYONE to find a specific item to buy and the website isn't networked with the stores so you can't find what stores have what you want in stock. They do have Instacart on their website but it's useless. It doesn't work and isn't hooked up to their store's inventory. What's the point? It's a really bad business model. If it hadn't been for Ken on their live chat option I wouldn't have been able to find what I need. FYI - DO NOT TAKE LITTLE CHILDREN IN THE STORES - it's disgustingly evil and traumatic for them to see such demonic and violent images with their little minds. They should be sued out of business for not putting warning signs up and causing emotional damage. It's not just typical spooky stuff, it's right at the front door with screaming bloody animatronic monsters popping up with weapons as you go in. Shame on them! EDIT: Lol @ the automated reply from them!!! They didn't even read my comment or they would have seen that you can't contact a human being through that number and that the exchange difficulty was the least of my complaints! Pretty much sums up their customer service, lol!