Great
1,230 reviews
SpinLife.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 172 reviews with 1 star · Clear filters
Dakota
Posted
Chair received does not work and weeks later still waiting for issue to be resolved. Have called and and emailed and even gotten in touch with manufacturing company. No go.
Response from SpinLife.com· Jan 5, 2021
Thank you for letting us know that this isn't resolved yet- our management team will reach out today to make sure we get this sorted out for you.
Nancy
Posted
Purchased a EW-54 scooter. Does not work, has not worked since received. No responses from numerous voice messages. Purchased to improve mobility for 92 year old father. Apparently for Spin Life improving mobility and customer service is not a priority.
Response from SpinLife.com· Jan 4, 2021
Nancy - We are sorry to hear that you are experiencing issues with your EW-54 scooter. Our escalation Manager will contact you within 24 hours to follow up with this matter.
Bonnie
Posted
I ordered a 4 wheeled Spitfire Pro and was delivered a 3 wheeled Scout which was a couple hundred dollars less also. After receiving the wrong scooter I spent the next 2 weeks trying to get ahold of someone and was either ignored or then passed to someone else. Once I spoke to someone at SPINLIFE they said so sorry the computers are down and have been for a week. I have called about 2 dozen times and sent about 10 emails and still have zero idea what is happening. I am 86 years old and want the scooter I ordered. Right now I have a scooter I did not order that is not safe for me with 3 wheels and no one from SPINLIFE taking any accountability. As of now I am out 900.00 dollars and have a scooter I can not use and did not order. Shame on you for taking advantage of an old lady SPINLIFE! Maybe your business should be called RUDELIFE! 1 Sad 86 yr old woman!
Response from SpinLife.com· Jun 16, 2020
Bonnie - We do apologize for the error on this shipment. This matter has been escalated to to a Customer Service Manager who will work to resolve this issue as quickly as possible. You will receive an update by phone within 24 hours.
David
Posted
I'm receiving my pack just right now, mi packaging doesn't appear anything that I order.
Response from SpinLife.com· Jun 15, 2020
David - We apologize for the issue that you have experienced with your Spinlife.com order. We are escalating to a Parts Specialist who will contact within 24 hours to help resolve.
Craig
Posted
The lift slings I ordered was NOT the one they sent me. Very misleading ad. Very overpriced item. Won't be back.
Response from SpinLife.com· Jun 15, 2020
Craig - We apologize for the issue that you have experienced with your Spinlife.com order. A Product Specialist will contact you within 24 hours to assist with your order.
john
Posted
this is the second time I have told you. I have not re ceived my last order
Response from SpinLife.com· Jun 11, 2020
John - Thank you for your recent purchase from SpinLife! Per our conversation, it appears we delivered to your former residence which was reflected in the online order you placed. We will ship you a new unit to your current address quickly as possible. Please call us at 1-850-0335 if we can assist you further.
Elisabeth M.
Posted
My order shipped out quickly. However, my scooter and chair were delivered to my white glove specialist last Wednesday (6/3) and as of yesterday they were not uncrated yet. I received a text today telling me that they had arrived at my specialist today (6/9) ?? My dad has severe arthritis and really needs these items. Makes me wonder why I paid the extra... As an update as of 6/12 still no chair or scooter. Keep getting promises of delivery and it is a no show.
Response from SpinLife.com· Jun 11, 2020
Elisabeth - thank you for speaking with us today and expressing your delivery concerns. While White Glove Delivery is a great option for our customers who need assistance with getting items into the home and set up, this service generally adds 5-7 days to the total delivery time because the Technician must inspect and test the item to insure that it delivered in good and working condition. We are working with our delivery service team to ensure that we resolve this problem quickly.
California customer 1.
Posted
Bait and switch on the product I bought and slow response from customer service
Response from SpinLife.com· Jun 11, 2020
Thank you for your purchase and thank you for bringing your concern to our attention. Your request is being processed and an update will be sent via email within 24 hours. Please contact 1-800-850-0335 if you have additional service needs.
