Great
532 reviews
SpicyIceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
SpicyIce is listed under Jewelry & Watches in Holland, Ohio.
SpicyIce (spicyice.com) has 532 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 48 reviews with 1 star · Clear filters
Frederick C.
Posted
Haven't received item to this day!
Response from SpicyIce· Oct 30, 2024
Thank you for your review of your recent purchase with SpicyIce. I see that our team is currently investigating the issue with your package delivery. Customer service has an open ticket for this matter, so if you have any questions or need further details, please feel free to reach out there for the quickest assistance with your claim.
Brian D.
Posted
Gold chain looks fake, very dull and looking.
Response from SpicyIce· Oct 28, 2024
I'm sorry that the product didn't meet your expectations. While our 12mm gold cuban chain is one of our best selling and highest rated products, we recognize that not every item will meet everyone's expectations. We value your feedback and will use it to improve our products.
Rev
Posted
Bought bracelet and chain December 2023. By January, one month later, gold faded from both. For 2 months have been emailing customer service with no response. They do not stand behind their product. Purchased for my son who wanted a chain like mine but not ready for real solid. He wore twice and gold faded. Beware.
Patrick T.
Posted
Beware of this so called jewelry company. I haven’t had anything delivered to me yet and it’s been sitting at FedEx for a week according to them and FedEx. Both of which business are shady. I’ve always had problems with FedEx but I never thought it would happen with this company. Take heed and it really does behoove you to read this review and don’t get involved with either of them. Both are dishonest!
Ec R.
Posted
I trust, trustpilot.com, I am glad I checked with you before placing an order with Spicyice. You only give them a 2.5-star rating. And the reviews I've read are negative. I will inquire with you about any future online orders I might be interested in before placing any future orders to any company.
Corey P.
Posted
The sizing and chain lengths listed for the online products are incorrect, and this dishonest business makes it ridiculously difficult to initiate an exchange. I wanted to simply exchange a chain I bought for a smaller size. Spicy ice does not provide a viable system for returning and exchanging items. If you’re even “approved” to return the item, you’re expected to pay for your own shipping label and return packaging, with a 14 day time limit to get the items back, upon which they must be “inspected” before you’re issued store credit on a NONREFUNDABLE gift card, and asked to place an entirely new order with new shipping costs and taxes. This is an absurd process in this day and age, especially for a website where you are obviously not able to view or try on the items prior to buying. The product itself looks similar to items I could buy on Amazon for a fifth of these prices, and not have to worry about a cumbersome returns process by a shady, dishonest seller. I will never buy another product from this business and I hope you don’t either.
Avery
Posted
The customer service is pathetic, They claim they have approved my return, and that they would provide RMA number, BUT nothing. No assurances that my return will be accepted for store credit. I'll not buy from them again.
Jose
Posted
I just want to say that this company won't stand behind their product, bought a bracelet from these people and after 1 month it started losing its gold color, and talk to their customer service and they totally ignore and never replace the item or neither gave me my money back, the worst customer service I encounter in my life
