Average
294 reviews
SPANXHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to SPANX, a brand that has transformed the world of apparel with groundbreaking shapewear and beyond. Founded in 2000 by Sara Blakely, SPANX has become a global leader in innovative fashion solutions, offering a diverse range of products designed to enhance your everyday style and comfort. From our iconic shapewear to our expanding lines of activewear, lingerie, and loungewear, Spanx is dedicated to creating high-quality, functional garments that empower and inspire. Explore Spanx today and discover how our innovative solutions can transform your wardrobe and boost your confidence. From everyday essentials to special occasion wear, Spanx is your go-to destination for fashion that combines comfort and style.
SPANX (spanx.com) has 294 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
Showing 114 reviews with 1 star · Clear filters
Natalie H.
Posted
Not free returns and quality has gone down!!!!!!! Will never order from them again.
Response from SPANX· Oct 25, 2024
Hi! Thanks for taking the time to leave a review on our returns policy and product quality. We'll be happy to share your thoughts with the appropriate teams here at Spanx. If there’s anything we can help you with, please email us at [email protected].
Isabella G.
Posted
If I could rate 0 stars - it would be deserved. Made a purchase and selected the Free (Standard) Shipping. Was told by Spanx that Standard Shipping could take up to 9 business days. I am a retailer whi ships packages EVERY DAY and nothing I have ever shipped in the more than 12 years I have been in business has ever taken 9 business days. I mostly ship USPS and everything has always been delivered within 3 days. On occasion I will ship Fedex Home. Every day I received notices that the package was out for delivery, only to never be delivered. Of course on the 9th business day I received a "Package Delivered" notification with a picture of about 10 various packages on a damn loading dock somewhere. It is not my responsibility to seek out what loading dock Spanx sent my package to when it should have been delivered to my home. They will never see another penney of my money.
Response from SPANX· Oct 25, 2024
Hi! We appreciate you letting us know about your experience and apologize that your package wasn't delivered directly to you. Our team is here and always happy to intervene and provide support on your behalf. We hope that you will give us another chance! Please email us at [email protected] if you ever need assistance.
Sarah H.
Posted
I just spent a lot of money on a pair of Large trousers (cargo trousers)…. They are tiny. I mean tiny. My friend who is very very slim just fits them. A large is supposed to be a UK 16 (American 12). My friend is a UK 10. This is a brand that should be helping woman feel good about their bodies. I wouldn’t bother. Very expensive and poor sizing!
Response from SPANX· Oct 25, 2024
Hi! Thank you for your feedback on our cargo trousers, and we’re sorry to hear they didn’t meet your fit expectations. We know everybody is different and products fit everyone differently. That's why we have so many options! Reminder that we do offer free size exchanges within 30 days of purchase. See details and exclusions on spanx.com/returns. If you’d like personalized sizing guidance for an exchange, please feel welcome to email us at [email protected] for further support!
Ms. B.
Posted
I absolutely love Spanx but this will be my last order. Your customer service is and will be your downfall. It is not oriented for assisting the customer but leaving the customer to figure the situation out. I placed an order was to come off my Afterpay account billed my cc. Within minutes I attempted to contact you to assist. Finally got someone in 20 mins and was told there was nothing that could be done. Order couldn’t be modified nor cancelled. I work in IT what type of system are you working on??? Where do they do this??? Answer: Spanx. You’re taking our money at any cost and no resolution for us. Consider this Your last gift , you got me!!! I’m done with this customer service which isn’t cheap too bad I love Spanx everything. I’ll try to get it at the outlets. What Absolute shame. When you offer better customer service I may shop with you again.
Response from SPANX· Oct 25, 2024
Hi! Thank you for your feedback and we apologize that we were unable to provide the desired resolution at the time. We're now able to cancel orders within one hour of completion. We hope that you will give us another chance. If you’re interested in any new product recommendations, please feel welcome to email us at [email protected]!
Angie
Posted
I had an issue with 2 day shipping and placing my order after 12 pm because that bumps it up to three day shipping, but at the cost of 2 day shipping. But it's not stated on the Spank's shipping options. I call to see if they'll pay half of the two day shipping? No we won't ma'am. But I'll cancel your order. Wow! Great compromise customer service.
Response from SPANX· Oct 25, 2024
Hi! Thank you for your feedback and we apologize for any confusion during your shopping experience. Within our checkout, we state the following: Shipping window includes 1-5 business days processing time. Add one business day for orders placed after 12:00 pm EST. "Business days" refer to Monday through Friday, excluding holidays. If you have any further questions, please email us at [email protected].
ANONYMOUS
Posted
WORST CUSTOMER SERVICE EVER. STEPHANIE AT SPANX WAS TERRIBLE AT RESOLVING ISSUES WITH ORDER ISSUES. COULDNT FIND ORDERS. WOULD NOT CANCEL A DOUBLE ORDER. WAS OVERCHARGED. RECIEVED INCORRECT SIZES AND COLORS. DO NOT ORDER FROM THIS COMPANY
Response from SPANX· Oct 25, 2024
Hi! Thanks for taking the time to leave a review and share that your needs were not met. Our team is here to provide further assistance. We want to make sure that you are happy. If there’s anything else we can help you with, please email us at [email protected].
Carmen U.
Posted
Horrible. I sent a birthday present in November.It's now January and they shipped to wrong address twice. This will be the third time trying to ship a birthday present. Dont use their online order system. The refund policy is horrible. They do not refund until they recteive the item back which takes weeks to receive. So many other companies now make Spanx like items. It's not worth the hassle to order from Spanx
Megan M.
Posted
Worst customer service EVER. They will not refund me for three items even though final sale language was not written on the items or in the cart. I'm a savvy consumer and would never miss these mentions — and since I'm a first-time customer, I'd never buy a brand at final sale. They will not make an exception, even for a first-time customer. They just repeat the same "we can't" language over and over. Frustrating. Plus those items are selling for full price on the site again. It benefits them to refund me so they can resell. The fact that they don't see the logic in that, and won't do the right thing at the holidays, ensures I'll never order from them again. Garbage company. Cheap materials. And don't even get me started on how crazy screwed up the sizing is. I've never had to order up two sizes from any brand. Total scam and joke.
