Excellent
377 reviews
Southern Trailer Depot, LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Save Hundreds On Your Trailer Now!! Call Us At 1-800-270-6264 For Details. We Are Offering All Enclosed Cargo, Dump & Equipment Trailers For Sale At Major Discounts. Absolutely Nobody Will Serve You Better.
Southern Trailer Depot, LLC (southerntrailerdepot.com) has 377 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 313 reviews with 5 stars · Clear filters
Kitchen Plus L.
Posted
Great people to work with!
Response from Southern Trailer Depot, LLC· Sep 18, 2019
Thank you so much for your business and the time to share your experience. It was our pleasure to serve you and offer you our best. We hope we done enough to earn your recommendation and continued business. Please let us know if you ever need anything. Thanks Again, Jeremy Williams - PRES Southern Trailer Depot, LLC
Bernie
Posted
Great experience from the purchase to pick up of the trailer. Ennis communicated with us along the way, allowing us to know current status on the trailer. Thank You!
Response from Southern Trailer Depot, LLC· Sep 18, 2019
Good Morning Bernie, We really appreciate your support and your business. Ennis will be pleased to know that he served you well. Please recommend us when you can and let us know if we can ever help you with anything in the future. Thanks For Everything, Jeremy Williams - PRES Southern Trailer Depot, LLC
David
Posted
Excellent customer service.Good quality trailer.
Response from Southern Trailer Depot, LLC· Aug 28, 2019
Good Morning David, Thank you for your business and sharing your experience with us. We are excited that we were able to provide you with a great trailer and the service you deserve. Please let us know if we can ever assist you again with anything. Thanks, Jeremy Williams - PRES Southern Trailer Depot, LLC 1-800-270-6264
Tim
Posted
Great people to work with. Answered all my questions about options and configurations. Trailer is well built and a great value. Highly recommend!
Response from Southern Trailer Depot, LLC· Aug 26, 2019
Tim thank you so much for your time to share your experience. We really appreciate your business and the opportunity to serve you. We hope your trailer exceeds your expectations for many years to come. If you happen to know anyone in the market please point them in our direction. They will thank you for it and It will be an easy $100 back to you for every buying customer you send our way. Let us know if you ever need anything in the future. We are here for you. Thanks Again, Jeremy Williams - Pres Southern Trailer Depot
William
Posted
Had to work on the trailer already ladder had screws missing door latch screw was stripped when they pulled it around it had a flat tire lug nuts where loose glad I brought a lug wrench overall a good trailer.update to my trailer troubles after contacting rocksolid cargo they gave me the materials to fix problems and i really think that they care about there customers and thats hard to find in todays business wourld . thanks jerry. you too mr williams.
Response from Southern Trailer Depot, LLC· Aug 26, 2019
Hey William, I sincerely apologize for any trouble you experienced with your unit. As much as we try to make everything perfect all the time, unfortunately it doesn't always work out like that. The problems you had should not be overlooked, but can all be easily taken care of. Screws are around the facility, but we check every tire on every unit before it leaves to try to avoid any future problems. I am sure the tire was changed before you left with the trailer. It is always recommended to check lugs before leaving the facility, then 50 miles, 100 miles, 250 miles & 500 miles to assure proper seating on new lugs and wheels. We will be happy to install a screw in the ladder if it is missing and replace a stripped screw in the door latch if needed. We truly hate that these things happened, but hope that our service and the overall product qualifies for more than 1 star. Please accept our apologies and our offer to help with anything you need. I also ask that you please reconsider your rating of us. Thank you so much for your business and helping us to be better. Jeremy Williams - PRES Southern Trailer Depot, LLC
Claude
Posted
From start to finish the professional staff walked this first time trailer owner through a custom build with ease. The pricing with all the options packages and 5 year warranty beat anything I priced locally. I do suggest to have it shipped, I spent more on fuel, food and lodging than the shipping cost.
Response from Southern Trailer Depot, LLC· Aug 26, 2019
Good Afternoon Claude, We truly appreciate your business and value your opinion of our service and the products we sell. We strive to provide you with the best of both. We are thankful for your complete satisfaction and the opportunity to offer you a great experience. If you ever need us for anything in the future we will be here ready to assist you. Thank you again for everything. Jeremy Williams - Pres Southern Trailer Depot, LLC
Tom
Posted
When I called Southern Trailer I spoke with Ennis Hester. He was very helpful and patient in explaining all available options and answering any questions. I placed the order for my custom Rock Solid Cargo 7X16TA and much to my surprise, it was completed before the estimated build time and every bit of the quality I had expected. When I picked the trailer up at the Thompson Dr. facility, the staff was very helpful and courteous, even though they were extremely busy. All in all I couldn't have asked for a better experience.
Response from Southern Trailer Depot, LLC· Aug 26, 2019
Hey Tom, We are so glad you decided to take the drive and believe in us to provide you with your trailer needs. Thank you for your support and your business. It is reviews like this that allows people to know us better and hopefully believe in us too. Ennis will be pleased to know that he served you well. It was our pleasure to help you and we will always be here if you should ever need us for anything. Thank You Again, Jeremy Williams - PRES Southern Trailer Depot, LLC
Carl
Posted
I've got compliments all ready on this week old trailer! Pulls real nice. Workmanship is good. Guy that helped me hitch up was very helpful! Only thing I would liked to have is a larger radius at the top of the cast aluminum front. That would have helped fuel mileage. Price was real affordable. Lady at front desk, really cordial and pleasant. I wished I could have met my sales rep Garrett McBride,. He made sure all my questions were answered to my satisfaction. I will recommend your business to my friends! Thanks, Carl Root
Response from Southern Trailer Depot, LLC· Aug 26, 2019
Hey Carl, Thank you so much for your business and your time to share your experience. I will be sure to let Garrett and everyone know that you praised them on a job well done. They all do a great job and we are very blessed to have them on our team. We would be very thankful for your recommendation and to show our appreciation we will offer you $100 for every purchasing referral you send our way. Please let us know if we can ever assist you again with anything. Thanks, Jeremy Williams - PRES Southern Trailer Depot, LLC
