soundrink.comReviews of soundrink.com

Excellent customer service. I emailed their general customer service about a ticket upgrade issue I was having, and they were super prompt, professional, and helpful. The event was the next day, so this was super important to me. They were answering emails after hours, often within minutes. Outstanding!

First off let me say, nothing has been going well or right for me this year, it’s been bullshit after bullshit and hasn’t been a good year at all. My show was coming up, received the confirmation email and noticed something was off. I was mistaken and thought I had purchased a M&G package, but was told I had purchased a Ticketless Upgrade, that they unfortunately don’t come with a GA ticket. On top of that, the event was sold out, so I couldn’t even get into see the band. So I snapped and went off on them, however, they were still super kind with their responses and even helped me transfer my order to a location that still had GA tickets left, so I could attend the show. I really appreciate all their help, they didn’t have to, but they did. That shows great customer service, support and deserves a shout out.

They were really nice and helped me with everything really fast. Best customer service ever. I contacted them regarding the INK concert in Hamburg and they were very helpful.

Super fast and helpful communication. I received a reply within 5 minutes. My question was answered easily and without any hassle. Definitely 5 stars.

Fast response times and clear communication from the customer service team. All in all, very pleased with the experience!

I have bought so many tickets vip and general admission through the site over the years and have had great experiences! Customer service is so quick to get back with answers and to help solve the problems I was having with great service. Thanks again!

Great service and fast answers. Never a problem and they do as they promise. You can count on Soundrink.

I made an error on my original purchase and their customer service team responded to my email in minutes! Within half an hour all my issues were solved and they had sent a pdf I didn't originally have! Amazing!