SOLE SERIOUSSReviews of soleseriouss.com

All so fake And a scam site stole my money without sending my shoes. Promising that they would send her. Fuc*** thieves

Purchased three pair of pre order one of the pre order pair released mid November haven't received them as of yet. I haven't heard a peep from them. I have sent them 7 emails with absolutely no response at all very poor customer service in my opinion

I’m giving them 1 star because zero isn’t allowed. I pre-ordered the Rare Air 4’s because my size usually sells out fast. The price I paid was nearly double retail value, but the closer we got to the actual release date SoleSeriouss lowered the pre-order price. I was thinking “Why not send me the difference?” My order didn’t get made a priority even though I pre-ordered like 3 months in advance. They actually didn’t ship my order out until I sent emails inquiring about it. By that time I got the shoes for retail price, and I immediately sent them back to the store. After getting an unwanted gift card since they don’t do refunds I eventually ordered something. This current order I’m waiting on has four items with two of those items being shoes. It’s been over a month now and I haven’t yet to receive the shoes or any kind of update on the status with it being in the same status it was in once I purchased them. I sent an email and was told I would receive a response with an update immediately. That was 10/22/25. I have sent multiple emails with one stating that I’m not trying to be difficult or rude, I’m just trying to get my items with some good quality customer service. I know I’m not asking for too much. I’ve tried to speak with someone at the store but I’ve never gotten an answer and their voicemail isn’t set up. I’m not even trying to take money out their pockets. I just want what I ordered.

Comms initially were good, however they became same old same old, no movement at all, apparently my goods are in Cardiff! Where they have been for nearly a month. Original order made in September, still not arrived.

I ordered a pair of shoes over 2 weeks ago. The shoes were already released. The item stated "1 more left in this size". I placed my order expecting to receive it in about 3 days or so. I paid $400 for my Jordan 4 Tokyos. It has been over 2 weeks and I have not received my order. I have sent numerous emails. I have used their "contact us" method on the web page and no one has responded. I have tried calling and no one has picked up. I just want my sneakers.

I wrote this as an email and Sole Seriouss did not respond. I also sent it as a site review and they refused to post the feedback. This review is not about the shoes themselves, but about Sole Seriouss. I preordered sneakers on August 16 for a release on August 23. Sole Seriouss did not ship my order until a full month after release—even though they restocked the same sneakers multiple times during that period. I paid them twice the retail price, money I easily could have saved by purchasing directly from authorized Nike retailers, where the shoes sat unsold. By September 12, with no shipping notice, I contacted Sole Seriouss to cancel. At that point, they still had not shipped my order and, by their own admission, had not even purchased the sneakers. Instead of honoring my cancellation, four days later I received a dismissive response: they called the delay “slight,” promised shipping the next day or the day after with an “upgraded” Express delivery, and told me cancellation was no longer an option since the product had released. The only “option” they offered was to return the shoes for a Sole Seriouss gift card—effectively trapping my money with them. Not only did the shoes fail to ship the next day (or the day after), but when they eventually did, the shipping was not Express at all—it was standard UPS Ground. I’ve bought from Sole Seriouss only four times, three back in 2020, so I wouldn’t call myself a loyalist. But after this experience, I can say with certainty I will never recommend them. This was not just poor customer service, it revealed a deeper issue: Sole Seriouss prioritized squeezing every penny out of customers over basic honesty and accountability. That kind of greed is both disgusting and unacceptable.

Call your bank and tell them to refund your order because soleseriouss is busier than Amazon to be able to reply, not to even worry try and spend 10 seconds in refund your order

I’m Not sure what happen to them When it comes to ordering but thank god I was able to cancel my order and get a refund after I contacted my bank . I use to order from them all the time and was never a problem but this last time I waited for weeks. It seems like all the good reviews are from the people who actually go in the store to buy but I don’t recommend ordering at all . I will never order from them again and want to let others know to be cautious when placing an order from them. I guess I can delete the App now.