Snap MailboxReviews of snapmailbox.com

Today I had to call and close an account snapmailbox told me I couldn't be approved because my license wasn't clear enough for verification over the web. So this Sunday I was charged for a account snapmailbox never gave me. Costing me a returned account fee of 34.00. I called today and snapmailbox told me it wasn't their problem. So this company has cost me 63.99 to not do business with them. Thanks for nothing.

They claim to be “HASSLE FREE” but that’s a lie! Don’t waste your time or money with this service. There are hidden fees associated with this service and the employees at the processing center are not trust worthy. Although you pay a monthly fee for a virtual mailbox; if you have letters or packages that come to the mailbox, you cannot pick it up in person. SnapMailbox charges you to forward the letter or package to your residence. I found out the hard way. I ordered supplies from a supplier and paid the shipping fee to have it sent to my SnapMailbox. I tried to pick up the packages at the post office where the mailbox is located and I couldn’t. I called customer service and they told me I had to wait for the process center to process my packages, once I get a notification, I would have to pay an additional to have my packages forwarded. I’ve been waiting for 3 days for SnapMailbox to process my package I still haven’t gotten a notification for the packages that it’s been processed. No one can find them. This service cost me time and money! I now have to contact the supplier and see if I can get a replacement. I’ve had SnapMailbox for 2 months before I cancelled! It takes forever to get your mail. There are better companies out here! It’s not worth the hassle!

A package was delivered to my Snapmailbox on November 30th and now it's January 6th and they still haven't "found it" (aka, they stole it and are stringing me along to get my continued subscription fee). The customer service is quick but does absolutely NOTHING to solve anything. Also, the mail isn't actually processed at the Snapmailbox address, they send it somewhere else, taking more time, and increasing the possibility that it will be lost/stolen.

If you plan on getting mail sent to any of snap mailbox addresses you are in for a rude awakening. Their system is an utter disaster and complete joke. Imagine you order something and it’s sent to your virtual address. It will take about 2-3 days to arrive and once snap mailbox receives it they will take another week or 2 just to upload the mail to your account. Now if you want the mail forwarded to your home address it will take another 2-3 days. So overall you’re looking at a 3week wait on every piece of mail or package. What ah joke.

At first he told me he couldn't give me a refund but only a cancel. Then he said he would refund me because I have never used this service but he just sent me a cancellation email and not a refund email with it. I then went to the site and saw that I can request a refund in 60 days, in which that is what I did, so I called back and told him this and he finally sent me a refund email, he was bad customer service and I have a bad customer experience, please retrain

Really just want to save people a big hassle, headache. I've reached out to them about my missing mail for 2 weeks almost everyday Mon-Fri the amount of stress this has caused me is unbelievable they tell me numerous days to rest assured we will contact our processing facility, post office and see what the issue is... never received an update after the sweet talk.. !!!!VERY IMPORTANT!!! THE ADDRESS PROVIDED TO A CUSTOMER IS NOT THE ACTUAL ADDRESS WHERE MAIL GETS SCANNED ETC ETC... GETS RESHIPPED TO TEXAS FACILITY...ONE PEICE OF MAIL WILL TAKE ANYWHERE FROM 10-16 DAYS TO REACH YOU ON YOUR VIRTUAL INBOX VERY IMPORTANT!!! AM A 69 OLD MALE WHO EXPECTS IMPORTANT MAIL TO KEEP UP WITH MY LIFE THIS HAS TOTALLY MADE LIFE HELL FOR ME AND THERE'S NO ACTION BEING TAKEN SERIOUSLY TO FIND THE WARE ABOUT OF MY MAIL I CANT DO ANYTHING AT THIS POINT BUT TO "REST ASSURED".

UPDATE: A representative at snap mailbox contacted me today to apologized for all trouble I experienced testing the service. He assured me that my test letters will now be received by my account. He offered to refund the two months that I have already paid for the service, but asked that I remove this review from Trustpilot. Also... A representative from USPS called me today and said that the letter was returned undeliverable because my company name was not associated with the mailing address. I had inquired with snap mailbox if the PS Form 1583 was not submitted to the USPS. They said that it had and that the problem was that the mailbox was too small. I asked the USPS rep if it was possible if the mailbox was too small could have caused the undeliverable letter to be returned. She said that is not the policy of the USPS. If the mailbox is full, then the mail is held until it can be delivered. ORIGINAL REVIEW I signed up for a snapmailbox account in Chicago, IL. I sent a test letter to the smb address. The letter was returned undeliverable. SMB support said that I addressed the letter incorrectly. I then sent a second letter adjusting the address just as SMB support suggested. After a two weeks of the second letter was not appearing in my online account, I contacted support. They asked for a tracking number. I told them it was a first class USPS letter, no tracking number. They said there was nothing they could do without a tracking number. I continued to wait and received back the second letter returned undeliverable. I contacted support and they told me it wasn't their fault and I should contact USPS to find out why the letter was returned. USPS said that the address could not be found. I contacted SMB support to tell them what USPS said about the returned letter. SMB support then told me that they had a problem with the mailbox at that address about the time I sent the test letter. They said that the mailbox was too small and USPS stopped delivering mail. They claimed it wasn't their fault, but after I pushed the issue, it turned out it was their fault. I wasted over two months testing the service. They have refunded one of the two months I paid and have promised to refund the second month. However, they refuse to reimburse me for the $25 fee for the notary.

Snapmailbox lost my package that cost over $300, and still having emails back and forth between supervisor David and me, but without any resolutions of finding the package or to compensate the value of the item that was send to snapmailbox address. All invoices/orders/tracking number have been provided in timely manner. Extremely disappointed with the service and customer service. I am open to change that review if snapmailbox will contact me and will provide a solution to solve existing issue with lost/stollen package.