Excellent
457 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 426 reviews with 5 stars · Clear filters
Meme Wolf S.
Posted
Noel was on time, very knowledgeable giving us several options and gave great customer service. I would definately use Smoth Thompson again for any AC issues.
Response from Smith Thompson Home Security· Aug 31, 2025
Wow that's great to hear! Noel is a good one.
Gina R.
Posted
Emanuel had great customer service, didn't track dirt through the house, and gave me thorough explanations!
Response from Smith Thompson Home Security· Aug 31, 2025
Thrilled to hear Emmanuel provided great service for you!
Susan M.
Posted
Technician was very courteous and professional, and seemed very knowledgeable about maintenance services performed, and the repairs required to improve performance of A/C unit. I would recommend Smith Thompson for HVAC maintenance services and repairs.
Response from Smith Thompson Home Security· Aug 31, 2025
Thank you so much, Susan! We appreciate your business, and are glad you are happy with the service.
Chuck R.
Posted
These guys are amazing. I’ll never use anyone else.
Response from Smith Thompson Home Security· Aug 21, 2025
Wow thank you so much! We appreciate you.
Jay
Posted
Great customer service ! Communicated what was good with my A/C and what needed to be repaired well ! Two thumbs up ! 👍🏾👍🏾
Response from Smith Thompson Home Security· Aug 21, 2025
Thank you, glad to hear you're happy with the service!
Clarice D.
Posted
Juan was on time and very pleasant and helpful. He addressed all of my concerns.
Response from Smith Thompson Home Security· Aug 20, 2025
Thank you so much for giving Juan feedback. He's a great technician. We appreciate your business.
JDF
Posted
I have seen Smith Thompson‘s HVAC advertisements for the last few months and called yesterday Noel the technician was amazing extremely professional diagnosed my HVAC needs and took care of everything. Amazing highly highly recommend their services. Thank you so much.
Response from Smith Thompson Home Security· Aug 20, 2025
Wow that's awesome! Glad that Noel took great care of you.
Aaron H.
Posted
Juan was quite helpful and instructive in discussing the overall hvac system and discussing results/follow up work needed.
Response from Smith Thompson Home Security· Aug 20, 2025
Thank you Aaron! We appreciate your business. Juan is a great tech.
