Excellent
574 reviews
SmartpressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.
Smartpress (smartpress.com) has 574 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 11 reviews with 1 star · Clear filters
Brabant
Posted
Scam. DO NOT use this company!! Pre paid for simple letter head for my business. They sent a proof with my logo in the middle of the page. When I asked them to move it to the top (pretty obvious), they said it would be an extra $99.
Jillian B.
Posted
I have never had a worse experience ordering a product. I am never purchasing from Smartpress and will be telling everyone I know to steer clear as well. I submitted an order on 4-06-24 and paid $267.65 with a shipping fee of $43.14 for a total of $335.68. They give you the message that there "may be an additional dimensional shipping charge." 5-20, even 40 extra bucks makes some sort of sense, but then I get a message saying I will have to pay an additional $232.13 on shipping?!!?!?! It is absolutely obscene to charge that much for shipping and completely crooked for not including the actual # for the "additional" shipping charge until it is too late for the purchaser to buy it somewhere else where they won't scam you, so if the purchaser wants their event to go well they have to pay an astronomical price to this business. Screw that. It's a scam.
Jessica Robyn P.
Posted
Paid for 2 day processing and they took 3 days. Paid for 2 day shipping and they shipped it in 4. Went back and forth with their customer service for days and they refused to make it right.
