SmartCustomerReviews of smartcustomer.com

I received late charges on account that was paid a month prior. The payment was on a Visa, which they don't take. I was not informed of this fact. So, my account became past do. Plus all the late charges. The fees were not removed. Since they record all conversions, no one offered to remove all the late fees.

Another Google supporter.

UPDATE 17 OCTOBER 2025 Sitejabber replied and have update our rating to 4*'s but are still refusing to remove the review that inaccurately and in our opinion libelously accuses us of being a scam. Despite the fact that we have sent evidence of the customer having received their product in perfect condition. ________________________________________________________ ORIGINAL REVIEW For 2025 all of the reviews for Under Lucky Stars on Sitejabber have been 5* however, Site Jabber have just reduced our rating to 3* on the basis that we have had no reviews in the last few months. WHAT!! How does that make any sense? Surely, if our customers were dissatisfied they would have left their own reviews of less than 5*. They have not! At the same time our rating was downgraded we were contacted by Sitejabber who said “We’ve helped companies like Fanatics, Grammarly, TickPick, and many more improve how they appear across all of their key review sites.” Hmmmm looks like they want us to pay to improve our standing! Under Lucky Stars believe it is unethical to pay to improve our rating. We have no intention of doing that

UPDATE. 17 October Sitejabber replied to my concerns regarding the rating but still have not removed the review which alleges that our company is a scam. This is despite the fact that evidence has been supplied to Sitejabber showing that the customer received the item they had ordered in good condition and, for the slight delay in delivery a refund. Their continued publication of this incorrect and, in our opinion libellous review indicates that they are not interested in publishing actual facts. -------------------------------------------------- For 2025 all of the reviews for the company I work for have been 5* however, Site Jabber have just reduced our rating to 3* on the basis that we have had no reviews in the last few months. WHAT!! How does that make any sense? Surely, if our customers were dissatisfied they would have left their own reviews of less than 5*. They have not! We were then contacted by Site Jabber who said "We’ve helped companies like Fanatics, Grammarly, TickPick, and many more improve how they appear across all of their key review sites." Hmmmm looks like they want us to pay to improve our standing! The company I work for believe it is unethical to pay to improve our rating. We will have no intention of doing that

Trying to write a review and they require me to enter my name and a password and an email but their password field is completely unresponsive I can't type in it. I asked chat EPT about this since the actual support email doesn't respond and apparently a lot of people are having this problem their password field is programmed incorrectly I believe it has to do with the show password or hide password feature that they're using from 1997. I think their site was probably programmed by kids from coding camp in 1997. I spent a day now trying to write a review on a review website that won't let me put in a password that it requires. If you guys want to try this site out knock yourself out

Sitejabber either gave or sold my info to a SCAMMER site in INDIA.. They called and said they were from Ebay with refund info. Asked me to download an APP from the play store.........BULLSH__T.. I called them SCAMERS and hung up.. DON'T trust Sitejabber !!

A few months back, I was writing a review about a certain company at Sitejabber and when I submitted it, it works normally. And on Jul 29, 2025, when I contacted support of the Continue button not working, I provided everything I can say that I filled out in the review and the response was (I edited it to make sure it only includes the question so you don't look at some other random stuff) "I'm so sorry to hear about the trouble. Can you please let me know the following? Browser/device you were using when the issue happened Were you logged in or logged out when the issue occurred?" and I answered it (the answer was "I'm using Google Chrome and my account is logged in and it happened somewhere around noon or close to 12 PM") and said "Thank you! We've uploaded your review and it should be published shortly.". They just uploaded my review without consent and when I checked, it says my account was deleted. I did not request deletion and replied to them "Uploaded? I didn't ask to upload as if it is fixed, I would have to test it, not uploading it without permission and I didn't say upload " and they didn't respond. I tried follow ups multiple times from that time to Aug 9, 2025 and they still ignored it and there was no warning of my account being deleted. But nobody logged in my account and Sitejabber would just delete my account for no reason. This is a issue because deleting a account without any warning is a bad thing. When I tried to check if there's a way to recover, there's no option. However, I do have proof of this happening (screenshots but they are edited) but because there's no upload option in Trustpilot when making a review, I can't share it here Should you use Sitejabber: No, account deletion (without warning), uploading reviews without consent (when fixing a button), and even no option to recover when a account is deleted (when I did not request account deletion) Replying to the company: Hello Sitejabber, I tried sending emails at you for the past few times before but you never responded

Absolute joke of a site, emailed them twice to remove a post about our business which is not only untrue it's also slandering our company whixh we're currently preparing paperwork to take them to court and site jabber will be joining them unless thry get this removed, we have sent them 2 emails to advise them that thry need to remove the post but have had no reply from them (what a surprise)