SmallsReviews of smalls.com

Response from Smalls· Oct 8, 2025

We’re sorry to hear that your cats didn’t take to the food. Every cat has their own preferences, and sometimes it takes a little trial and error to find the flavors or textures they enjoy. Our Sampler Boxes are designed to help with that, and we also offer our 100% Money Back Guarantee—so if you’d like, you can reach out to our Cat Concierge team at [email protected] or text 503-487-4303 to see how we can make this right.

Response from Smalls· Jan 23, 2026

Thank you for sharing your experience. We’re glad to hear your cats enjoy the chicken and turkey recipes, though we understand the fish options weren’t a hit. We know pricing and shipping are important considerations, and we work hard to balance high-quality, fresh ingredients with reliable home delivery. We also offer flexible subscription options, including the ability to skip or adjust orders, to help make it more convenient. We appreciate your feedback and will keep it in mind as we continue to improve our service and offerings.

Response from Smalls· Jan 23, 2026

Thank you for sharing your experience. We’re sorry to hear the subscription didn’t work out for you. We completely understand concerns about cost — our Sampler boxes are discounted for first-time orders, and we aim to provide transparency about subscription pricing at checkout. We also know some cats can be very particular, which can make transitioning to new food tricky. While we aren’t able to accept returns due to the perishable nature of our meals, we appreciate your feedback and will continue exploring ways to make trying Smalls as smooth and risk-free as possible. Thank you again for giving us a try.

Response from Smalls· Jan 23, 2026

Thank you for giving Smalls a try! We completely understand — some cats are picky eaters, and transitioning to new food can take time. Because cats are so scent-driven, warming the food slightly, mixing in a topper, or adding a familiar treat can sometimes make a big difference. We hope your kitty gives it another shot, and we’re always here if you’d like tips for the picky-eater phase. Thank you for your honest feedback.

Response from Smalls· Jan 22, 2026

Thank you for your feedback. It sounds like there may have been a mix-up—our recipes are made specifically for cats, which could explain why your pet didn’t continue eating it. Our fresh recipes are naturally firmer, which some cats prefer when slightly warmed or mixed with a bit of warm water or broth. Every pet has their own taste preferences, so we understand if it didn’t work out this time. We appreciate you giving Smalls a try and taking the time to share your experience.

Response from Smalls· Jan 21, 2026

Thank you for sharing your experience. We completely understand how frustrating it can be when an order goes to the wrong address, and it feels like there’s no way to fix it. I’m glad to hear that our team was ultimately able to update the address for you, even if the communication along the way was confusing. Thank you also for giving us a chance to make things right and for updating your experience. Please don’t hesitate to reach out if you need any further assistance.

Response from Smalls· Jan 21, 2026

We’re sorry for any inconvenience. Our system allows rescheduling or postponing orders up until 8 PM EST on the Thursday before a scheduled shipment. We completely understand how frustrating it can be to miss that window, especially when plans change. For future orders, you can always adjust your delivery date or cancel your subscription through your Account Portal, and our team is happy to assist if any questions come up. We appreciate your feedback and will keep looking for ways to make managing orders easier.

Response from Smalls· Jun 23, 2025

Thank you for your loyalty and amazing feedback on our food and service! We're thrilled your cats love Smalls and have thrived. We sincerely apologize for the recurring order-filling issues and inconveniences you've faced. This is unacceptable, and we're escalating your feedback directly to our operations team to eliminate these problems. We're committed to ensuring every order is perfectly accurate. Thank you for your patience and honesty.