SmallsReviews of smalls.com

This company deceptively signs you up for autoship from your first order, without your awareness. When you place your 1st order, you want to try the product BEFORE you order more on autoship. They text you and send another shipment at the shocking full price. And you are stuck with food and cost you did not want. Their ordering communication and procedures are misleading and deceptive. I did not see it was autoship or a way to opt out of autoship in the first order.

I have many doubts about Smalls cat food company. I feel as though they are not being honest and up front. When you go to their homepage, it says to login or take a quiz. There is no option to set up an account so, how do you login without an account? Instead, it gives you an option to login or take a quiz. When you put in your email, it says “get a link to login.” Click that and it gives you a “Magic Link” (whatever that is). Click on Magic Link and nothing happens. Doesn’t make any sense. Below that, it lists a text number in very small print (which I haven’t tried yet) and their email address. I did send an email and got no response. In order to get anywhere from there, you have to take the quiz which are just questions about your cat(s). After answering all the questions, they want you to buy a sampler package. That’s it. There’s no option to order individual items. So, I bought their sampler package for my ailing 14-year-old female and now I would like to buy some individual items that she will eat, but there isn’t an option to do that. She will not eat all of the varieties they sent me and only likes the ground bird and bird treats. My male cat won’t touch it at all. I’m beginning to think there is a scam going on here. I would love to just set up an account and go to the homepage when I want to reorder INDIVIDUAL items. I do not want automatic shipments. Any, anyway, it’s not clear where to go to cancel autoship even if I did that. Apparently, they do sell it in stores so I will probably go that route. However, my only question is how long has it been sitting in the store? I assume it is frozen so that may not be an issue.

My cat tried the samples and he didn't like it. It was like wet sand, very powdery. My cat is not picky to the food but he would eat only small amount of it. I didn't want to have more food from Smalls but I got an email 2 weeks later saying my next shipment was shipped out. I noticed a $109 charge on my credit card from Smalls. I realized that they put me into subscription without notifying me. I sent some to my coworker and see if his cats would like it.

It was funny watching my cats try to cover it up but sad at the same time knowing how much it costs. The packaging is difficult to open and makes it hard for rationing. Customer service helped in ideas of how to make it more appealing to my cats but it was a no go. The concept is wonderful, and I hope other folks have better luck.

I like the quality of food, more so than my cat, but she eats it. What I’m not comfortable with is the lockstep inflexible shipping billing and charging. It feels like the want me to order more than I want weeks in advance - I’m very organized and can order as I need it, instead I get treated like a kindergarten student.

My cats do not like this brand. I have too much food that will not be eaten and the cost is too high.

My cat wouldn’t eat it at all. I was hopeful after reading all reviews but he just walked away from all the ways I tried. I gave up and tried to cancel my subscription but was told my next shipment was already being processed. I received that shipment and paid for it. I donated the whole shipment to our local humane society.

Our cat just did not like this. Tried transitioning to those over the course of a couple of months. Our packages, especially the “pulled” versions had a freezer burned texture. Also the food on the commercial loos very appetizing but the reality is quite different. Usually a dull grey color. Pate style. Not juicy AT ALL. Our cat eats only a small amount of wet food. Was terrible but pretty expensive to throw away at least 50% daily.