SmallsReviews of smalls.com

My two cats took one sniff of this horrible smelling excuse for food. Their experience was the same with each sample. They wouldn’t take one lick. Even when I mixed it with their favorite food or treats; they wouldn’t go near the Smalls products. According to my cats, whatever was put into their “so called food” it wasn’t fit for cat consumption.

I'm not sure what or if you changed your recipe but my cat won't touch it now & I'm told that there are no returns or refunds. I just wasted over $100 on food my cat won't eat.

My cats would not eat the food!

I can’t get any of my cats to eat the food. They take a sniff or a bite and walk away.

My cats won’t eat it despite our trying to mix it into their regular food in increments as recommended. To my regret, I wasn’t aware that a shipment was processing. Now we’ve got $168 worth of food that my cats can’t use. The representative refused a refund or return.

I tried to place an order as a new customer. They told me my card is declined. Checked the info and resubmitted. Declined. No reason it would be declined. I called my bank and they said it went thru. They had an authorization number. Tried to contact smalls but the customer service is no existent. You can only email or text. Can't speak to anyone. I text and was told it would be at least 1 business day for a reply. Absolutely ridiculous. I will be disputing the charge when it posts and will not be doing business with them.

I started ordering Smalls when I adopted my first rescue this past June. I now have two cats who depend on routine and this food. There is always a problem when it comes to delivery (although they have no problem with charging my card $128 each order) and their customer service is HORRIBLE. They do not try to resolve issues nor do they have a way to reach a live human. Only emails and texts from unhelpful representatives named "Lola" and "Hailey" who send happy emails providing no help, offering no solutions. They have shipped me wrong orders on more than one occasion because they were out of stock and I was never alerted beforehand. Other times they ship less than the 12 packets due to shortages - again no advanced notice. Almost every order has had an issue. They changed their formula around November adding Canola Oil which is NOT good for cats - again no one gave advanced notice or notified me. When I emailed to investigate I was told it was such a small amount it would have no impact which appears to be true. My current order is lost. The previous box was not marked to be refrigerated (as it had always been in the past) so instead of my front desk storing it in the refrigerator it sat at room temperature until I could pick it up, defrosted and had to be thrown out. It took 3 emails and 2 texts over the course of 3 days to get a refund and they insisted on issuing it as a credit refusing to overnight a replacement so I had to wait a full week. Thankfully I had stocked up and had some packets in the freezer but the next box never arrived. I was charged $128 last Thursday, 2/16. Smalls tracking said it shipped on Wednesday, 2/22 (almost a week after they charged me) and when I checked delivery status it said GLS (whoever they are - equally awful in my opinion) was on track to deliver it on 2/23. As of today, 2/25, it is still lost. Because of the problem with Smalls not marking the previous box, I am out of food. When I contacted Smalls they said to contact the shipper, GLS. When I contacted GLS they said it was lost and to contact Smalls. I contacted Smalls via email and texts 6 times to have a replacement order expedited and shipped overnight. "Hailey" from Smalls informed me this was not possible and that I needed to wait until Saturday because sometimes the lost order just "shows up". She suggested that in the meantime I could buy and feed my poor cats Weruva. I sent another email again today requesting a full refund. My cats are currently eating Weruva thanks to Smalls, their complete lack of customer service and failure to deliver what they promised. Both have diarrhea and there is no resolution in sight. Sadly, the food, when made and delivered properly (which is the exception not the normal) is good, but the times the food arrives normally and without issue are rare. I would urge anyone who loves and cares about their cats to find a better solution and AVOID Smalls at all costs. The only thing Smalls seems to do well and consistently is charge my card and refuse to provide solutions when they make mistakes which are numerous. In my experience SMALLS SIMPLY DOES NOT CARE ABOUT THEIR CUSTOMER OR THEIR CATS.

I received email that my sampler pack would arrive but no tracking information which led me to believe that they really hadn’t sent it. I found out that customer service is not just horrible but that it is nonexistent. I have already cancelled all subsequent orders since I didn’t even get the sampler . I have asked for a refund but because they are apparently a dishonest company I don’t expect to get my money back for the sampler I didn’t get. I would not recommend this con company to anyone