SmallsReviews of smalls.com

Response from Smalls· Oct 20, 2024

It's great to hear that you're exploring different options for your finicky cats! Cats can be quite particular about their food preferences, so it's understandable that they gravitate toward certain flavors. Best of luck in your quest to impress your furry friends—I hope they discover new favorites soon! If you have any questions or need further tips, feel free to ask.

Response from Smalls· Oct 20, 2024

Thank you for sharing your feedback. I understand your frustration with the delivery schedule and the challenges you're facing in getting the food for your cats in a timely manner. It's disappointing when a service doesn't meet your expectations, especially when you're trying to provide the best for your pets. I recommend continuing to communicate your concerns to our Cat Concierge team. Additionally, all orders processed each week are queued for shipment in the following week. We begin shipping all those orders on Tuesday and stagger the shipments based on geographic area. All packages are scheduled to arrive by between Wednesday-Friday. Your cats' health and happiness are the priority, and finding a solution that works for both you and your pets is essential. If you have any other questions or need further assistance, feel free to ask.

Response from Smalls· Oct 15, 2024

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with our shipping, and we understand how frustrating it must have been, especially when you found a food that worked so well for your cat's sensitive stomach. While we’re delighted to hear that our food made such a positive impact on your cat’s health, we recognize that consistent delivery is crucial for our customers relying on our products. Your experience with delivery delays is not the standard we aim for, and we’re actively working to improve this aspect of our service. If you ever decide to give us another try, please reach out directly. We appreciate your understanding and support, and we hope your cat continues to thrive on a diet that works for him.

Response from Smalls· Oct 15, 2024

Thank you for your feedback. We appreciate you sharing your experience with Smalls, and we’re sorry to hear that your cats weren't as enthusiastic about the food as we had hoped. We understand that transitioning to new food can sometimes be challenging, especially for picky eaters. While Smalls is designed to appeal to a variety of palates, we know that each cat has unique preferences. If you haven't already, you might consider mixing Smalls with their preferred dry food to help with the transition. Additionally, if you'd like, we can offer suggestions on flavors that other customers have found appealing for their picky eaters. Your satisfaction is important to us, and if you’re not completely happy with your purchase, please feel free to reach out to our customer service team for assistance. Thank you again for your input, and we hope to provide a better experience for you and your cats in the future!

Response from Smalls· Oct 15, 2024

Thank you for sharing your thoughts with us. We understand that it can be frustrating when a new food doesn't meet your expectations, especially after a few months of trying. Cats can be quite particular about their food, and it sometimes takes time for them to adjust to a new diet. The texture of our food may vary, but we assure you that it is formulated with high-quality ingredients to support your cat’s health. If you haven’t already, you might consider trying different flavors or textures to see if your cat prefers one over another. We appreciate your patience and are here to support you. If you have any questions or need assistance, please feel free to reach out. We hope to help you find the best option for your cat!

Response from Smalls· Sep 16, 2024

Thank you for your review! I am so sorry about your box. We normally recommend disposing of the packets should there be any signs of thawing. Please contact our Cat Concierge team at [email protected] or text us at 503-487-4303 so we can set up a new box for you!

Response from Smalls· Jul 17, 2024

I'm sorry to hear that your cats haven't taken to Smalls as expected, despite your efforts. We also understand that storing frozen food can be inconvenient. Cats are extremely scent motivated, and the chill of the fridge can mute the tasty aromas of Smalls. Warming the food with some hot water or ~10 seconds in the microwave can really open up the ‘nose’ of the food. That’s often enough to convince a skeptical kitty to give Smalls a try! I've also seen some cat parents have success mixing in some enticements with their Smalls! This would be things like liver powder, bone broth, tuna can water, or even bonito flakes, if you happen to have any of those lying around! You can also add our own topper options to your next order if you'd like - we've made our own broth options with no added salt, which can make a great difference to your kitty's transition. Thank you so much for taking the time to provide us with your feedback! As a small and growing company, we value all of our customer's input, and we'll be sure that this is passed along.

Response from Smalls· Jun 30, 2024

Thanks so much for the feedback! You can actually edit your subscription via our website, just log in at www.smalls.com/account. From there, you can view all the active items under your plan. Under the "Manage Subscription" section, you can change the size of your box with the “Edit Plan” option, add or remove items by selecting "Edit Box", and postpone your orders with the "Reschedule" or "Ship Next Order" options. If you ever need help adjusting your Smalls subscription to include more of their favorite flavors or have any other preferences, feel free to let us know. we're here to assist you!