SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®· Jan 23, 2018

Dear Karen, Our sincerest apologies for the difficulty you experienced! When disconnecting the cord from your device, please be sure to grasp and pull on the plastic plug and not the cord to protect the wires connection. Also, do not wrap the cord tightly around the headband. It is best to keep the cord loosely coiled to avert strain on the wires. Unfortunately damage to the product due to a pet is not covered under our warranty policy. We would be happy to offer you a 10% discount on your next purchase on our site by using coupon code NAUGHTYPETS. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Jan 18, 2018

Dear Brian, We are sorry the band you ordered does not fit you well! We would be happy to exchange it for a different size / type of fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Jan 15, 2018

Dear Calvin, Our sincerest apologies for the difficulty you have experienced with your SleepPhones®! We would be happy to exchange your headband for a different fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing We would suggest the RunPhones® fabric as it is a lighter weight material that stays on better than the Breeze material in my personal opinion. If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Jan 4, 2018

Dear Sergi, Our sincerest apologies that you did not receive your order yet! Our international shipments can take between 1-6 weeks (http://www.sleepphones.com/our-story/customer-support/shipping). With international standard packages the United States Post Office does not guarantee tracking regularly. We would suggest contacting Poczta Polska as they would have the most up to date information regarding your delivery. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Jan 4, 2018

Dear Stephanie, Our sincerest apologies that you are not satisfied with your SleepPhones® Effortless! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year warranty on all our products. Any warranty claim also restarts your one year warranty period. Regarding the headband, we would be happy to exchange it for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk When the Bluetooth® module is turned on, you will notice a red blinking light. That light will pulse slowly when successfully paired and blink rapidly when in pairing mode. That light will remain on as long as the module is on. Regarding charging the SleepPhones® Effortless, we have a few troubleshooting tips we can try to get this charging properly. When charging please make sure that the Bluetooth® module is turned off. When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®· Dec 22, 2017

Dear Jim, Our sincerest apologies that you are not satisfied with your SleepPhones® Effortless! Unfortunately, there is not an indicator to let you know when the battery is becoming low. We suggest charging the product daily to ensure a fully charged battery for each use. The product takes about 3 hours to fully charge. When charging, please make sure the Bluetooth® module is turned off. We are continuously striving to improve our products and we will pass along your feedback to the appropriate department. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!

Response from SleepPhones®· Dec 20, 2017

Dear Ernesto, Our sincerest apologies that you are not satisfied with your purchase! Unfortunately, the SleepPhones® Effortless did not have the option of gift packaging as this product would not fit in our gift packaging. You would be able to purchase a Gift Storage Tin for $5.95 from our website here: https://www.sleepphones.com/products/accessories/gift-tin If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Dec 11, 2017

Dear JC, Our sincerest apologies for the difficulty you experienced with your SleepPhones®! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. OurProduct Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. Please know that we do offer a one year warranty on all our products. Any warranty claim also restarts your one year warranty period. We love our customers and want everyone to have a positive experience while using our product! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you with any further questions or concerns you may have!