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114 reviews
Skis.com - Under New Ownership May 2023Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Under New Ownership as of May 2023. All reviews prior to this date do not reflect how we currently do business. Skis.com is now a family owned business and we pride ourselves on customer service. Shop our huge selection of ski equipment and ski wear from top brands such as The North Face, Rossignol, Salomon, Spyder, Volkl, Atomic & more. Free shipping is available on most orders.
Skis.com - Under New Ownership May 2023 (skis.com) has 114 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
Showing 94 reviews with 1 star · Clear filters
KB
Posted
DO NOT BOTHER!! DO NOT TRUST THIS COMPANY Ordered a jacket, Aug 19th and then didn't hear anything for 2 months, called multiple times, and to finally call again and have them send me an email, saying they sold out after almost 3 months of no answers. HORRIBLE COMPANY.
Josh
Posted
Ordered a backordered helmet on 9/20/20 that was supposed to ship on 9/28/20 but never did. I contacted the manager "Rick" twice to see what the hold up was. Both times he told me it was in stock and would be shipping. Fast forward 9 days later and my helmet has not shipped and I have not been contacted by anyone regarding my order. Worst sporting goods company I have ever dealt with. STAY AWAY!
Jeff D.
Posted
I ordered a Sweet Protection Helmet and pair of Uggs at a discount....too good to be true. Called a couple times and have "in the dark" call center folks lying on behalf of the company about glitches. Skis.com Exec Team and CEO should be ashamed for leading an immoral marketing scam. I get skis.com emails daily dangling deals. I've unsuccessfully unsubscribed multiple times. What a sham of a company.
John W.
Posted
Ordered a product online and the orders status was at "processing" for 7 days. So I finally reach out only to be told there was a glitch and they didn't actually have the product I ordered. Offered no way to fix it and basically acted like they did not care. Worst customer service I have had in a long time.
Tully H.
Posted
I ordered bindings on the 9/6 and they currently say they are being processed. They said they would be delivered by 9/24 - I've contacted customer service multiple times via email, phone, and facebook. NOTHING!!! They give you the option to get a call back and the phone calls back and atomically hangs up on you... This is insane!!!! Never order from this company
John S.
Posted
I cancelled an order for ski boots after waiting for over a month with no status updates on whether or not the order had even been filled, let alone shipped. Communication regarding the issue was non-existent unless I (the customer) drove it. I can understand delays but to leave a person completely in the dark on a $500 order for over a month is ridiculous. Especially when Skis.com sends me an e-mail regarding new items on sale every single day. Perhaps the company could focus on filling older orders before asking customers to create new ones.
Jamie L.
Posted
I order my product over a month ago, still have not received it. Called numerous times and they keep saying they are having issues with their shipping system. I have never seen a company that takes over a month to implement a new system. Who knows if I will ever get my purchase at this point. The employees have no idea whats going on, but keep telling me it will ship this coming Friday, or Monday at the latest...I have surpassed many Mondays and Fridays. Buyer beware.
Bruno H.
Posted
Terrible web site in general and even worst costumer service. Could not even make a purchase and the staff cant solve the simplest issue or wont..... Terrible attitude from Rick, when I asked him to speak to the manager, he told me he was the manager.... I buy a lot online and this is by far the worst establishment I have come across in a very long time. Would not recommend to anyone for any reason. STAY AWAY FROM THIS SITE unless you are looking for a truly terrible shopping experience
