SkiEssentialsReviews of skiessentials.com

BEAWARE !!! Negative experience, i order my ski 26 days before our trip) 10 days later still no updates about delivery,,,i Contacted them, John tried to help)) and send me bigger ski than i ordered, but didnt told me about that, Not so honest company and managers. BEAWARE!!! Better to order skis from Europe. I ordered second ski for my wife from GERMANY it was cheaper and delivery was in 1 week in time like seller tell on site.

Ordered two pair of xcounrty ski boots Dec 23, returned them due to incorrect biding fitment with zero help from ski essentials.com. I finally got my refund on feb 9th. What a crap supplier, I will never ever ever waste my time with these jokers again, off to my my local shop because they help me.

Purchased boot from this retailer through Amazon. I like to support smaller shops, but I am in between sizes on the boots and need to return. Discovered that the return shipping fee they charge is $60 for the boots, which is insane and was not described on the listing. Robbery when other retailers charge at most $10 return shipping. Will never use them again.

If I could give 0 I would. Terrible customer service. After saying that they will replace the ski bag(out of stock) with a similar one they went silent. I inquired about my order (I also had a helmet on this order) I received a replacement without a word of explanation. I had a ski trip planned and I have to rush to try to find replacement. My advice go buy your stuff at a store, skiessential are not reliable.

SkiEssentials.com had HORRIBLE customer service. Their return policy is horrible. The customer pays for everything. Minimum of 25% restocking fee. If you call, the message says you have to email and if you want to talk to someone, to put it in the email. So thats is what I did. So they called back two days later and left a voicemail that did not resolve the concern at all. I left followup emails and phone calls and it has been 4 days without a response. I spent well over $1000 and do not appreciate this at all!!!!!!!!

Purchased some skis online from this shop. They delaminated under foot so I contacted them to file a warranty claim. The first few emails they responded but after that they refused to reply or call me back. Then they stated that I damaged them so the warranty claim was denied. Even after I provided photos that clearly showed that was not the case. I even offered to ship the skis for inspection at my cost. No response. When I asked for a case reference number for the manufacturer, no response. Elan doesn’t even seem to have any record of my claim when I contacted them. I’ve never had such poor service in this industry. Avoid at all costs. I never write online reviews but the disrespect by this company is deep so I felt compelled to write. It is one thing to get a claim denied (which is upsetting itself), but to be treated this poorly during the process is completely infuriating.

I waited 4 days after ordering to email to see when item woudl ship. I was told a few more days. I waited a week send another email. Took 4 days for a response of the item is sold out. So if I didn’t email them how long would they have waited? The same sales person apologized offered me to exchange. So I did. They waited 3 days to respond to the email stating because I ordered through PayPal I would need to cancel the order for the exchange. The. They ghosted me. Nothing no exchange just a complete waste of my time.

No Hassle returns means customer pays and they don’t accept USPS. It cost me $33 to send back a pair of sneakers that didn’t fit via UPS