SiPhox Health Reviews | Read Customer Reviews of siphoxhealth.com

SiPhox Health Reviews | Read Customer Reviews of siphoxhealth.com

SiPhox Health reviews

Showing 22 reviews with 2 stars · Clear filters

seniordude
Posted Jan 31, 2025
It is now ten days since my kit arrived…
It is now ten days since my kit arrived at the lab and I still have no results. You need to improve your turn around time on this.
Response from SiPhox Health· Feb 3, 2025
We are sorry you are experiencing a delay in receiving your results. Due to a recent spike in sample volume at the lab, a few tests results take longer than anticipated. We have notified the few impacted users and you should have received an email from us about the delay. This is definitely not our standard and we apologize for that. Our team is working hard to get your results to you as soon as possible. For further questions, you can always contact us directly at [email protected] or via our live chat on our site.
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Steve S.
Posted Dec 13, 2024
Extremely slow to get results.
Extremely slow to get results. Even when you do everything right (which takes some training), it still takes 3 weeks on average to get a result. Siphox will tell you the mail is slow or their lab is understaffed or there's a reagent shortage...the excuses are always different but they haven't been able to deliver timely results to any test I've sent in the last 1 year of being a member. I'm likely going back to traditional tests in the future unless they sort this out.
Response from SiPhox Health· Dec 18, 2024
Hi Steve, Following up here as well. We’re sorry for the frustration with result turnaround times. We know timely results are crucial and truly value your feedback. While one of your tests took 10 days to process, many of your others were completed within 3 days. Unfortunately, delays can sometimes happen due to mail issues, reagent availability, or lab capacity. In these less common occasions where we encounter delays, we’re committed to making it right with our users. We’re actively working to streamline our processes and improve communication so you know what to expect. Thanks for giving us the chance to do better!
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David D.
Posted Aug 27, 2024
Sub par experience thus far
This was a horrible experience. My first sample gets lost in the mail. Second one I’m told to call back to get a fedex label and then the shipping system doesn’t properly update. To be honest it’s been a horrible experience for the money I paid. And when they shipped a new kit I asked for another drink pack and it didn’t come with it. Frustrating to say the least. I’ve spent way too much money for the blood test that I did.
Response from SiPhox Health· Aug 27, 2024
Hi David, Thank you for this candid review. I completely understand how disappointing it must have been, especially when you’ve invested both your time and money in something as important as your health. I want to clarify that your first sample did eventually make it to our lab, though I realize this doesn’t take away from the stress caused by the delay. When we arranged the second shipment, we worked with FedEx to ensure a much faster delivery time, and I’m glad to see that it was more successful. Moving forward, we will continue using FedEx for your samples to ensure a smoother process for both shipping and tracking. Regarding the issue with the drink pack, I sincerely apologize for the oversight. This is not the experience we want you to have, and we’ve addressed this internally to prevent it from happening again. Your feedback is invaluable, and I appreciate your honesty in sharing it with us. We are committed to making this right and ensuring your future experiences with us reflect the quality you deserve. Thank you for your patience, and please feel free to reach out if there’s anything more we can do for you at [email protected]
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Linda V.
Posted Aug 14, 2024
The last 2 tests
My prior test, and this one have been received in California at a location other than the lab. Not sure why they sit for days after delivery before the lab picks them up as the Siphox states their turn around is 3 to 5 days. Not acceptable. Other people have left reviews concerning their samples yet nothing changes. For those from Canada you pay for shipping after your initial kit, and it takes a week to California. Hopefully the sample is not aged out and can be processed
Response from SiPhox Health· Aug 14, 2024
Hi Linda, I apologize for the delays you have been experiencing. We have been experimenting with Fedex, UPS, and DHL in order to determine which carrier can provide the best speed and reliability for our Canadian customers. This can vary greatly based on region and a variety of carrier issues. All samples are picked up from the local post office by our lab, despite what the UPS tracking may designate as the drop-off location. We are constantly working on improving every aspect of our member experience, from shipping to turnaround time. Within the next couple of weeks we anticipate launching a new Canadian shipping experience and would love for you to be one of the firsts to try it out and give your feedback. We will follow up via email with more information!
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Consumer
Posted May 19, 2024
Not for me
I found the Web page very difficult to read much less navigate. Return process do to cattier selection took a week to get to lab.. Packaging and “gift” sun glasses over done unnecessarily adding to the cost in my opinion. It Took 12 day to get results, again impossible to read and navigate especially on a smart phone. In sight on results was in my opinion cookie cutter as in one size fits all. When seeking status of late labs I received evasive answers, took multiple emails to ultimately find out the process was delayed allegedly due to the carrier which they allegedly changed now.. In my opinion pricing was reasonable but could have been reduce with more practical packaging. Additionally I suggest someone take a hard look at the web page colors and layout for ease of use.
Response from SiPhox Health· Aug 6, 2024
Hi there! Thank you for your feedback. We have made significant strides over the past few months to address many of the comments you made. This includes a new dashboard and upgraded shipping. We would love for you to try it out. If you are interested, please reach out to our support email at [email protected] with a reference to this review, and we will get you set up!
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Greg V.
Posted Apr 13, 2024
Not a great experience
Not a great experience. It took around 3 weeks to receive my test results after sending them in. It took 8 days from the day my results were received at their lab until they actually processed and returned my test results. Not great given the very high price of this service. I had bloodwork done by my doctor during the time I was waiting for these results. Those were returned in 24 hours. There were large discrepancies between some of the Labcorp results and those from SiphoX.
Response from SiPhox Health· Apr 15, 2024
Hi Greg! Thank you for the feedback. We were also disappointed to see the delays in our 2-day shipping to our lab and are working to get this fixed. Additionally, we apologize that a short outage at the lab of a key reagent wasn't properly communicated to you. We take accuracy very seriously and have many members who have done real-world, side-by-side comparisons of their results from Quest/Labcorp to ours with great results. Of course, every test we sell is validated in a CLIA and CAP lab against venous draws. We have reached out to set up and pay for a side-by-side re-testing to regain your trust.
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