Simply MovingReviews of simplymovingny.com

Simply Moving massively underestimated the cost of my move, to win the business over a fixed-price provider (Fixed Rate Moving, I think). On the day of the move, it was clear that nearly 30 percent of my stuff wasn't going to get packed under our agreement, or even have room in the truck. I now face several days of additional packing and moving on my own after the job was "finished" with these guys. Their model - like a lot of movers - creates a financial incentive for them to "underestimate" the size of the job, leaving you in the position of paying large overage fees on the day (which, in my case, could have doubled the cost of the job) or leaving you with days of backbreaking labor after you've paid someone to move your stuff. Totally unethical! I will never use Simply Moving again, obviously. Be very careful proceeding with these guys or any service that starts with an estimation where a "mistake" by the people providing the estimate will greatly reward the people proving the service.

Very very bad experience with this movers Mangement not good but workers are ok

in the last week WARNING WARNING!!! If Icould give negative stars I would. This company goes by 3 different names. 5 Star moving, Simply movers and Abreu. I booked 5 Star and receive an invoice from Abreu. RED FLAG ONE. RED FLAG 2 I booked on 9/25 for an 9/29 move. I was told the full day was opened, I chose 8-12pm window. 2 days later I received a voicemail changing it to 12-4pm. I called the office repeatedly to check the ETA of the drivers and nothing. I asked to speak with Mike the owner and nothing. After repeated attempts the company blocked my number. So i called from different line and the receptionist forgot to put me hold and screamed its Ms Fonseca what should I tell her. At this point I already put down a down payment my furniture is packed and i have to be out by the next day, so i waited. No one showed up until 7:10pm with only blankets and tape to protect the furniture. No supplies as promised and 2 drivers instead of 3. RED FLAG 3 after truck was load in 45mins (I had all the furniture in the lobby except the bed and couch. The mover decided he was too tired and called another company Simply movers to finished the move. 1h30mins later two new movers show up to finish the move. RED FLAG 4 we finally leave I follow the truck in my car, and he drives opposite the highway and takes the long way to the new place (later I find out it's to hike up the mileage) I tell them the exit put on my hazards to they can follow me and the driver passes my exit and keeps going. I panic and try to get back on the highway. Now I can't find them. After 30mins of waiting I call the police and file a report. They show up a total of 45mins later say sorry there was an accident. RED FLAG 5 after everything is moved in and the wait time and the $150 fine I incurred for moving after hours. They tried to charge my credit card an additional $300. Thank I called the credit card company and put a freeze on my account. Cash only now. Finally I get to speak with Mike is called a liar and told me I was Bugging for not wanting to pay more than the agreed amount. His movers harnessed me in my apt for 20mins. They even threatened to call the police. I said yes call them and let's start the paperwork for a lawsuit. He changed his mind and pleaded stating he has 10 kids to feed. After paying the original agreed amount in Cash they left and told me they are keep the cash and suing me for the entire amount. Guess we will be in Court. PLEASE SAVE YOURSELF AND STAY AWAY. if I am attacked after this post I have pictures of the movers and will upload. I was threaten by one of them and this documentation of the incident right after it happened.

These guys talk a nice game, but they will come unprepared to your move, will always have a self-serving explanation for whatever they are doing incorrectly, you will have a stressful move, they will use your credit card to charge you whatever they want, they will not return your calls. They are dishonest. They charged me an additional $1,000 on my credit card without authorization. I worked with Rock. DON'T GIVE THEM YOUR CREDIT CARD NUMBER !! Problems: 1. They don't come prepared: They didn't bring the bubble wrap that I paid for, sent only 3 people when the job required 4 people, didn't bring anything to cover the wood floors even though we specifically discussed it in advance, they ran out of boxes, ran out of time and took unpacked stuff down the elevators onto the streets and packed there for hours. 2. They say they are experts in packing expensive things, but they are not: They didn't have any packing materials for expensive mirrors and paintings. They didn't cover the mirrors and paintings in any paper, just packed them directly into flat boxes which didn't even cover them in full. They packed the plasma TV in blanket and put it loosely into an old grungy box. And they charged me extra for this old grungy box because supposedly it was only "loaned" to me. 3. They love to charge your credit card: I called them four times after the move to discuss the number of blankets they will charge me -- because the furniture had to be left in blankets in storage. Extra blankets had to be used for everything because they didn't bring enough packing materials and we didn't have time to unwrap and return blankets. I think this is their way of making additional money. And then they just charged my credit card for an additional $1000 without any breakdown of the amount, including for keeping their grungy box for the TV (which I still don't know how much it cost me..). I called to resolve the matter, but they will keep lying and won't be reasonable. Good things: The three moving guys were nice and had good attitude and tried to do their best under the circumstances.

The customer service from the office was great, but the actual movers were not. From the minute they arrived at our 2 bed, 2 bath apartment they were annoyed with the amount of things we had. We have a normal amount of furniture for a 2 bedroom NYC apartment, certainly not an 8 bedroom house. Their truck was too small to fit everything because they came with a truck to fit a studio/1 bedroom apartment, resulting in a move that took them from 9am-11pm on move day and then another few hours 3 days later to pick up the remaining items. They worked slowly and inefficiently resulting in my fiancée and I having to help load and unload the truck with them, despite us paying for the move, to expedite it. Not only was the move a disaster, but they broke a lamp and chipped bedside tables and two of our dressers. They were sloppy and careless. This was absolutely the worst move I've ever had. I wouldn't recommend.

I read the Simply Moving reviews on YELP and they were great. So with no other way to know which company to use for a move, I secured this company. The cost was reasonable. The movers packed with no rhyme or reason to what they threw into each box. They were sloppy and got a lot of grease on my bed sheets (necessitating the purchase of a new set), and they damaged the bed frame and severely scratched another household item.

Simply moving initially stated fees for the move would be collected after the move was completed and can be paid either by check or credit card. I told their sales rep Jordan that I would be paying by check and i'll have someone meet the movers from our company once the move is completed. Once the movers arrived, they demanded to be paid on the spot. After calling Jordan, he stated "You must pay the movers once the move is completed. They wont unload the items unless payment is received." First of all, 'completed' means packed up and to unload everything. Paying them wasn't the issue but having someone run to the bank and get a check before the agreed upon time was. After stating to Jordan the terms we agreed to he said "We need payment before the movers can pack anything up and that has always been the terms of our payment". So maybe he thought I was a different person than the one who has been speaking to him for the past two weeks but you can't say the terms were for the movers to be paid before they unload everything and then the terms are now for the movers to be paid before they even do any work. MAKE UP YOUR MINDS. Regardless, that wasn't the only issue. Since I hired Simply moving for a job that involved moving our client's belongings we requested certificates of insurance. I communicated this to Jordan two weeks ago. He said "no problem! That's standard and we offer it to all of our customers. It can be done within 24hours." He provided me the information to the rep who handles the certificates. Marian sent one email stating what was needed to obtain the certificates. I sent Marian 5 emails before the move to please contact our comapny's CFO to obtain the right information. Marian didn't contact him and didn't respond to any emails. But today he would like for me to write a review.. and so I am. We had to go through with our move since we didn't have enough time to find anyone else. Simply Movers is a great company if you'd like companies that change their terms and conditions to fit their financial needs and never hear back from when you actually need help.

Carlos and Rock know how we felt. Carlos is the only one that apologized for the mess of a moving day we had. - Not enough movers came -the head mover had a crap attitude - truck was too small - called Rock in the morning and told him al this but since the head mover wanted to keep the tip money he went with him and didn't send anyone else until 1pm. -The head mover couldn't speak English but that was who I needed to communicate with. ??? - damaged rental house door - damaged and broke items - left tape, candy wrapper, and water bottles all over new house driveway - more movers came at the end of the day and they were even telling our original movers to MOVE IT and they were too slow and not working well. - The final bill was $2,350 so we gave a 20% tip on that which is $470. The head mover told my husband they wanted $40 more. He left them to go to the bank since they would not leave until they got it. That is is over 20% on a job they didn't do well. - Everyone acted like they were doing us a favor and helping us move. Even Rock acted like he had better places to be and we should just be happy with what we got. - We both worked and moved with the movers all day. I never just relaxed and watched the move like Rock and Carlos told us we would do. - Carlos is the only one that apologized and was professional. - quick to charge us more money but slow to move us and be accountable for the poor job the movers did they subcontracted this job out to. - USE MOISHE