Bad
522 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.
SIMPLE Mobile (simplemobile.com) has 522 customer reviews on Rated Honest, with an average rating of 1.1 out of 5.
Showing 499 reviews with 1 star · Clear filters
Raleigh T.
Posted
Bought one month of service, locked phone after. Says I need to pay 150 fine or wait 1 year to unlock. I reported them to better business bureau and forced them to unlock, recommend this to any with similar issues.
Junixsa L.
Posted
Bad service don’t go wirh this. Company. They keep your money and if you transfer your phone they keep your phone number too. Totally scam.
bruno G.
Posted
Used to be a good company. Verizon bought it and you knowthe rest of the story.
Francisco G.
Posted
This company is complete garbage. I had their service for 3 years and they refused to unlock my phone.
Beau E.
Posted
My phone was stolen and I had to pay to activate my phone before I could report it stolen to simple mobile I had to buy service and a new phone I would like simple mobile to reimburse me
Michael G.
Posted
Call center is in Asia. Workers speak very poor English, and if you ask for a Supervisor you get an excuse and hung up on. I got an email shipping confirmation for something I did not buy. The operator refused to tell me what card paid for it, how it happened or why. (JUST IGNORE IT HE SAID) I asked for a manager and was told he can't do that because they are trained to handle anything and hung up. I called back and asked for a supervisor, got and excuse and was immediately hung up on.
James J.
Posted
Simple Mobile is an outlaw operation that will not provide you with your Transfer Pin Number if you decide to get a different phone service and keeping your same phone number. These criminals went one step further and placed a filter on my new phone which prevented me from making calls to a landline. Congress needs to step in and stop these bandits who have the worst customer service that I've ever experienced.
Kevin
Posted
Real poor customer service. Most don't speak English or understand it. I bought a phone from Walmart tried to activate it on the website. It keep coming back wrong SIM card. I then called there half ass customer service department. He tried it twice and said I bought the wrong SIM card. I told him lts the one that came with the phone. He then told me I was lying. I told him then they should send me one that will work in the phone at there cost. He then called me a liar again and said that this is not one of there phones. Good way to get rid of customers. I will never have any dealings with simply mobile -straight talk- or as far as that goes Verizon in the future. If that is the way they treat people they won't get me money.
