Ms A.
Posted
Contacting service for help
The instructions were understandable, but I had a problem with over screwing the hardware. Because the item is made of particle board the hole fell apart. I have been trying to get in touch with your service department for a replacement part, but a male voicemail repeats itself three times. After the third attempt a female voicemail answer, states she didn't understand what I said and hang up. I tried this several times at different hours of the day. How can I request just the replacement part.
Response from SICOTAS· Aug 29, 2024
Dear Ann, We sincerely apologize for the inconvenience you’ve experienced. We are more than happy to arrange a replacement for you. To expedite the process, please provide us with the order number or tracking number by sending the details to our email address at [email protected]. This will help us process your replacement more swiftly. We look forward to your response. Best regards, Sarah.Lee SICOTAS Team