Great
448 reviews
Silk & SaltHonesty, pricing, process and quality scores appear once 5 customers have rated them.
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 24 reviews with 4 stars · Clear filters
Melissa I.
Posted
Love this dress! (Sage green) Cut is great and the fabric is fantastic, you cant see through it either...Big Plus! Cant wait to pick up the black one.👍🏼
Response from Silk & Salt· Jul 3, 2022
Thank you Melissa ! Enjoy :)
Linda
Posted
Loved the dress I ordered. Ordering and delivery were quick and easy. Unfortunately the dress was way to big so I started the process of return. That, too, was simple, easy, and user friendly. I asked for a full refund because I'm afraid the sizes will be too big for my petite frame.
Response from Silk & Salt· Jun 7, 2022
Thank you , Linda :)
Dress F.
Posted
My order shipped quickly. Unfortunately the dress didn’t work for me. The customer service was professional and helpful.
Response from Silk & Salt· May 9, 2022
Thank you for your feedback ! Hope you can find another dress that will work for you :)
HK
Posted
UPDATE: dress eventually arrived after the company reached out to me. It is a beautiful dress and fits nicely. Original post: Never received my order, and no one from customer service has replied to my inquiry regarding my order.
Response from Silk & Salt· Mar 8, 2022
Dear Hallie, we appreciate you bringing this to our attention. You are absolutely right. Upon checking your order status, I can see that it has not yet been delivered. Please know this is a temporary and isolated issue. Our customer support team has reached out to you privately to provide further details. Your are our priority and we will address this concern immediately. No worries at all! Thank you so much for your feedback. We are looking forward to chatting with you :)
Ally B.
Posted
This is an absolutely beautiful pattern and lightweight fabric, a real showstopper! I do feel that it is sized incorrectly. I normally take an extra large and ordered the XXL for a little extra room… and it doesn’t even wrap around me. It’s so gorgeous that I’m going to keep it in hopes that I lose some weight before spring.
Response from Silk & Salt· Feb 2, 2022
Hi Ally, we truly appreciate your beautiful words and your constructive feedback. We are sorry it was hard to find the perfect size. We will definitely be taking this into consideration for our next productions! Feel free to reach out to us via email [email protected] if you'd like to discuss this further - we would love to chat with you. Thank you so much Ally ❤️
Jamie
Posted
Update: they finally reached back out to me and resolved the issue. This was weeks later, but they did resolve the issue. I’m grateful for that. Definitely customer service issues. I have now sent 5 emails looking for the shipping label to exchange a dress. I got one response with tracking details for the original purchase. I have responded and sent separate emails to their customer service department with zero response. Very frustrating, especially because I chose a credit for a different item. I’d rather not deal with them at all anymore but don’t want to waste the remainder of the money I spent.
Response from Silk & Salt· Jan 12, 2022
Hey Jamie, thank you so much for leaving your review! It is highly valued and we will definitely act upon it to resolve it. We sincerely apologize if you have tried to reach out to us previously without any success. We investigated your case, and we are very happy it was fully resolved. We do our best to give each of our customers the best possible experience while shopping at Silk&Salt in every step of the process. This is definitely not an ideal situation and does not reflect our service standards. If there is anything else we can do for you, please do not hesitate to reach out. Thank you again for your constructive feedback! Wishing you a beautiful day ✨
Justine B.
Posted
Everything feels so good on. Returns/exchanges are a breeze and customer service is extremely responsive. I have several items from this line and love them all.
Marcia G.
Posted
The fabric is authentic and exquisite. The dresses flow and fit comfortably. I have become a lifelong client.
