MyUS.comReviews of shopping.myus.com

DO NOT USE THIS COMPANY! They completely overcharge but only company shipping to where I am right now, huge mistake to use them as it has been TWO MONTHS almost & they haven't sent my order of nearly $200. They have ignored seven emails over 5 weeks & the order still hasn't been sent. You won't get what you order, won't be able to contact them & have to go through the whole nightmare of charging back, don't use!

MyUS will routinely bill your card with $30 transactions for no reason every 2 days with no explanation whatsoever. I have contacted them over 7+ times - lucky to get a generic template after a month. Took the fraudulent behavior up to my bank, and only then were they happy to quickly notify me that my account has been closed and “they cannot extend their services to me.” I still have merchandise with them that is being held hostage/lost forever. For the people who work at MyUS, you are absolute pure scum. How do you sleep at night. I hope this business receives all the pain and frustration the good customers who believed in them feel.

They overcharged me for GST $40us on $125us worth of goods. GST is 10% Listed weight of one parcel as twice as much as it should have been, rectified it and charged me $15us to fix. Also charged me for going over 30 days while waiting for Customer service to answer my questions, which they didn't and so more emails more wasted days waiting for answers that never come, the whole time charging you a daily fee. I bought 3 music cassettes, 4cds and a small remote control and was charged $90us or $138 Australian dollars for GST and SHIPPING. This is for 1.78lbs. They are a DISGRACE and I have cancelled my membership.SAVE YOURSELF A MAJOR HEADACHE AND DON'T HAVE ANYTHING TO DO WITH THIS COMPANY OF THIEVES

Incredibly disappointed with the experience I’ve had with MyUS.com and feel compelled to warn others. I entrusted them with a package that was delivered by UPS to their facility on December 3rd, but after nearly two weeks, it has yet to be added to my suite. Despite UPS confirming delivery and providing proof that the package was signed for by someone at MyUS, the company has offered no updates, no resolution, and no accountability. I’ve made countless attempts to contact them—sending multiple emails, raising tickets through their chat system, and even trying to escalate the matter—but MyUS has been unresponsive and unhelpful. To make matters worse, they don’t provide a phone number for customer service, leaving me with no direct way to speak with someone. This was a large and expensive purchase weighing over 50 pounds, and their inability to track or locate the package is both baffling and unacceptable. I’ve now had to open a dispute with UPS, notify the merchant, and involve my credit card company just to try to resolve this issue. After reading reviews from others, I’ve realized my experience is hardly unique. It seems MyUS routinely mishandles packages and fails to take responsibility for their mistakes. I regret ever trusting this company with my shipment, and I will never use their service again. If you’re considering using MyUS.com, I urge you to think twice. The frustration, lack of transparency, and poor customer service make it an unreliable choice for managing your shipments.

They lost my package, trying to resolve this issue with their terrible support but day after day getting the response 'We will respond in 1-2 business days, we are waiting response from management'. Don't use this service if you don't want to lose your money. Very unprofessional company, useless management, no customer support at all.

MyUS is probably the worst customer experience I had with any company. Their service is first of all super slow and their customer service is useless. All they do is respond to you with standard messages like “we have escalated the issue to another department, please allow sometime” or “we apologize for the inconvenience”. They really do not care about their customer but rather in some cases treat their customers as their competitors or enemies and start fighting/challenging them. Please do not ever use this service, they will make sure that you have the worst days and worst experience of your life.

My package was delivered to MyUS by DHL on 19 November. It is 10 days later and MyUS has not booked it into their system yet. The package is untraceable and several follow up requests on all the MyUS support channels fall on deaf ears. No feedback whatsoever. I have sent them the waybill number, invoice, proof of delivery so many times. It seems like they have lost my package and don't want to own up to it.

A terrible terrible company. Poor organisation with even poorer communication. Impossible to get an answer from them, and days go by without followup or response. In reviews they ask people to follow up with support to get a resolution, but support either don't respond or ask you to wait another 1-2 days. It's now been a month. Judging by the amount of negative reviews on multiple sites, I wonder how they still run a business. I just wish I'd seen the horror stories before I sent them my goods.