Great
1,064 reviews
ResMed ShopHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 108 reviews with 1 star · Clear filters
Bud
Posted
Got the wrong product, return was almost impossible.
Response from ResMed Shop· Jul 30, 2024
Hi Bud, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Cliff O.
Posted
I use a resmed with humifier daily when at home and it works well. I bought the resmed mini for travel but each time I use it my nose gets so dry it drips with discharge for 2-3 days after - the humidifier cartridges DO NOT WORK for me! Is there something I am doing wrong? I change the cartidges for each trip yet I always have this problem of severely dry nasal passages after use. I have stopped using the resmed mini.
Response from ResMed Shop· Jul 23, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for all the trouble you're having in regard to the AirMini device. Patient safety is ResMed’s top priority. As such, we rigorously choose the materials we design into our devices, we test our devices against applicable safety standards. At times, additional humidity may be required. AirMini™, HumidX™ and HumidX™ Plus cartridges are designed to retain moisture and humidify the air you breathe to provide a quality therapy experience. Lastly, there are additional factors that can lead to the issues you have described. As such, we encourage you to contact your physician as we are not medical professionals. We appreciate the time you’ve taken to provide your feedback and will be touch soon.
Edward L.
Posted
The replacement nasal pillow receptacle did not match my Air mini. Is there A physical store in the Modesto Stockton, or Sacramento area??
Response from ResMed Shop· Jun 11, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Marlene M.
Posted
The cover did reduce the noise of the Air Mini slightly but not enough to allow me to be able to sleep well.
Response from ResMed Shop· May 29, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Gabriel C.
Posted
No compliance repoort onnthe air.mini
Response from ResMed Shop· May 23, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
MC
Posted
Difficult to get to a human being; no response to messages; prescription requirements were a nightmare and handled badly (by FAX?! Really????) I thought I was saving time going directly to Resmed. What a joke. It took a day to place my order and get charged for it, and weeks to have my order fulfilled. After all that, the settings are wrong, so now I have to ship the unit back to get them fixed. What century are we in?
Response from ResMed Shop· May 13, 2024
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for all the trouble you've had concerning the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow up and discuss further If there's anything else we can do for you, please don't hesitate to reach out.
peter T.
Posted
What’s the story with repairs. My AirMini has a problem and you guys referred me to the retailer. They said to take it up with you. I seem to be caught in the middle. Have loved the convenience and portability of the product but it has developed a weird whine after it has been operational for a period of time. Have checked all connections, filters, etc. Restarts quietly but then does its whining thing. Thank in advance for your help.
Response from ResMed Shop· May 7, 2024
Hi Peter, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Luis Rosario L.
Posted
I sent you an email last Friday about my experience. It was terrible. I thought I would get used to the AirMini, but instead, I got sick, with my sinuses continuously draining on Thursday and Friday. I stopped using the AirMini after six days of continuous use.
Response from ResMed Shop· Apr 12, 2024
Hi Luis, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
