Excellent
759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 645 reviews with 5 stars · Clear filters
Susan
Posted
Great service - Had antiques from my parent's home delivered from Northwest to Virginia. Absolutely perfect. Customer service was great and timing was amazaing!
Response from Ship Smart Inc.· Aug 2, 2017
Hi Susan, Thank you for your review on our antique shipping service. Happy to help. Ship Smart
Jane
Posted
Easy to work with. Timely pick up and delivery. Worked with my time constraints. Only question I had was how they measured the poundage, as the charge was based on an estimate and I was told it would be recalculated after picked up, however the price remained the same. Huh? At any rate, everyone I encountered was professional and pleasant.
Response from Ship Smart Inc.· Aug 2, 2017
Hi Jane, Thank you for your feedback. Glad you had a pleasant experience with us. The information you gave us was very accurate and your weight was within a few pounds, so we just processed it as quoted. Thanks Again, Ship Smart
Elizabeth
Posted
We needed to ship one large item from Massachusetts to Seattle. Ship Smart was recommended to us by a large moving company, and I am extremely grateful for that recommendation. From the early phone and e-mail communications, through the pick-up and final delivery in Seattle, everything about this company was done efficiently and with a high level of professionalism. At every step, what was promised was always delivered! I could not recommend this company any more highly! It's the best!
Response from Ship Smart Inc.· Aug 2, 2017
Hi Elizabeth, Glad we could help ship your large items. Thank You For Your Time. Ship Smart
JB
Posted
Excellent service. Guys were great at both ends of the move. Good pricing. No issues at all. Highly recommend.
Response from Ship Smart Inc.· Aug 2, 2017
Hi JB, Thank you for taking the time to review us. We appreciate the recommendation and the business. Ship Smart
Billy
Posted
I have used this company many times over the past 15 years and would recommend them wholeheartedly to anyone looking for a moving company locally or nationally. They are prompt, reasonably priced and my possessions have always show up on time and in excellent condition.
Response from Ship Smart Inc.· Aug 2, 2017
Hi Billy, Thank you for your recommendation! We really value feedback from our long term customers like you. Thank you very much for your loyalty and continued business. Ship Smart
Nick G.
Posted
Ship Smart moved an antique game table from Jacksonville, Florida to Belton, South Carolina. The table arrived when projected and was well wrapped to protect it from damage. Kudos to Ship Smart!
Response from Ship Smart Inc.· Aug 2, 2017
Hi Nick, Glad to help. Enjoy your antique table. Ship Smart
John & Angela J.
Posted
Amazing perfect cross boarder move. So helpful! Want out of there way to help me. So grateful.......
Response from Ship Smart Inc.· Jun 27, 2017
Hi John & Angela, Thanks for the great report and your business. With Appreciation, Ship Smart
Claire C.
Posted
Phone call scheduling was very friendly and professional. The crew that came to wrap was well organized and figured out how to handle a 300 pound antique china cabinet with weal legs. The people on the receiving end were very pleased with the delivery notification, ease of working with their schedule, and placement of the items. I would definitely used them again.
Response from Ship Smart Inc.· Jun 27, 2017
Hi Claire, thanks for the review, sounds like you were shipping a large furniture piece. Glad our crew could help you. Thank You For The Business, Ship Smart
