Excellent
759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 645 reviews with 5 stars · Clear filters
Jeremy
Posted
I was taking care of an estate and had to ship items to Pasadena, Brooklyn and Sarasota. Everything that I was told would happen did. They showed up on time, packed all the items and everything was delivered perfectly. I priced other moving firms and they were the most reasonable ...... the cherry on the top. I would not hesitate to use them again if needed.
Andrea
Posted
Was communication breakdown at the beginning which was partially my fault as well but they did everything to fix it. Felt like it was a great price for the service and was very easy to setup.
Response from Ship Smart Inc.· May 23, 2019
Hi Andrea, I am really sorry you did not have a satisfactory experience, I have alerted our customer satisfaction team and they will be reaching out to you.
Clifford
Posted
Hiring Ship Smart to ship my heirlooms was my best option by far. I looked into larger carriers and was informed about Ship Smart. They were very professional, quick to respond to my questions and a quote, and the shipment was packed very well. The crate was professional constructed with no damage during its shipment. Very pleased with Ship Smart and would recommend to anyone who is interested in shipping heirlooms across the country.
Barry S.
Posted
Order shipped and arrived in a timely manner. Deelivery people were very helpful
Margie
Posted
Great and very nice customer service people
Marie
Posted
Working with ShipSmart was a great experience from start to finish. I particularly appreciated how they kept me informed each step of the way. The local delivery people on each end of the trip were courteous and professional. Would highly recommend them!
Blazer3134#
Posted
Great customer service, competitive prices.
Arlene
Posted
I used this service to ship family heirlooms across the United States after the death of a relative. I am very pleased that the items arrived without any problems whatsoever. Everything was securely packed to ensure nothing was damaged.
