Excellent
759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 51 reviews with 4 stars · Clear filters
M M.
Posted
Shipped some family furniture from Ca to Tx. It was handled with care and couldn’t be more happy with the price and service for pick up and delivery. Would use them again. I would give 5 stars but the shipment took longer than I desired. But in the end it was only 3 weeks. It all worked out just fine.
Steven
Posted
On time for pick up. Friendly and professional. Were not clear with delivery date at onset.
Bob
Posted
Everything went well except the casters on the table were broken.
Stephanie
Posted
Great service and everything was wrapped well and nothing was broken. Their estimate was much higher than expected.
Response from Ship Smart Inc.· Oct 4, 2019
Hi Stephanie, Thank you for your feedback.
Ronald B.
Posted
I was referred by a moving company. They gave me a code for getting a discount before I phoned Ship Smart. The rest went smoothly. Pickup was made. And the bookcase was pickup. What happened went good. But the truck when backing struck a rain gutter. There was slight damage. This was not agreed by the driver. Since then the rain gutter has be repaired. I would use Ship Smart again if I ship a large item.
Response from Ship Smart Inc.· Oct 4, 2019
Hi Ronald, sorry about the rain gutter, and glad you enjoyed the service. We appreciate the feedback and your business.
Alexandra
Posted
The movers were very nice and helpful. The shipment took longer than expected to arrive but the office kept in constant contact with me. Other than the late arrival, great service.
Response from Ship Smart Inc.· Oct 4, 2019
Hi Alexandra, thank you for your business and we appreciate the feedback.
Gary
Posted
The gentlemen that loaded our shipment in Bradenton, Fl could not have been any better. I was military 22 years a lot of shipping nothing to equal the service at pickup. The gentleman that delivered here in New York was the best I have ever had handle our goods all by himself he unloaded and placed the boxes where I wanted them. Highly recommended on both ends. Garry Burnell
maggie
Posted
Excellent overall but some difficulty in getting final information (delivery date, and final expense)
Response from Ship Smart Inc.· May 8, 2019
Hi Maggie, thank you for the feedback, i will review your job to note why we could not provide you with this information. I am very sorry, this information is usually provided in a very timely manner. I will use this info to improve our communication for this particular case moving forward.
