ShipitfurnitureReviews of shipitfurniture.com

Response from Shipitfurniture· Dec 27, 2023

Hello Tracy, We have sent you an email to come to a solution to this issue you have faced. Our team will work on your issue until it is solved. Please respond to your email! Thank you!

Response from Shipitfurniture· Nov 9, 2023

We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you. Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance. We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future. Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay. We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process. Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.

Response from Shipitfurniture· Jul 21, 2023

Hello Carmen, Your shipping address is in Puerto Rico. As you can understand, it is not possible for shipping carrier to ship in all locations in Puerto Rico. This is why we could not accept your orders. After your first order, we have informed you that we can not ship to your exact location. For all your other orders, we have canceled your orders and issued you a full refund as soon as possible. If there is anything we can do to change your review to a positive one, please let us know! We are more than happy to help you find what your looking for with in-store Puerto Rico retailers! Thank you for understanding, Customer Service, ShipItFurniture

Response from Shipitfurniture· Jul 21, 2023

Hello Jay, Your order was marked as fraudulent. We have contacted you through email to verify payment or use a different payment than your original payment. We never sent you a tracking number, and we have emailed you multiple times regarding this issue, yet you have not responded once. Please consider contacting us before hurting our online presence with a negative review. If there is anything we can do to make you a happy customer, please let us know. Thank you for understanding, ShipitFurniture.com