Shake ShackReviews of shakeshack.com

Getting worse and worse. This tome was the last…

Overpriced. Undersized. Sub par taste.

We ate at the King's Cross branch... Nice customer service and shake were about the only good things. Nearly £40 for two burgers, one fries and one milkshake as we shared them to keep cost down. The fries were luke warm and very cardboard like. My veggie burger was hot but really not great at all. My mate had a cheese burger, he didn't enjoy it either. Took ages to come and there was rubbish piled up by the bins. Defo don't recommend and won't ever be coming back.

The chopmeat used in their burgers seems to be ground only 1 time resulting in pieces unable to chew. I know this because I was a butcher for 47 years and made at least 200 lbs of chopmeat every morning ground 3 times. 3rd time it went into package. Also over 6 bucks for fries! Shakes good but over priced. Verdict, they suck!

This was without doubt the worst burger I have ever eaten. £35 for two burgers, a portion of chips and a coke (shared!). The burger bun was so grease filled it was like a fat laden pancake surrounding two very greasy patties. I know it was kings Cross, but ridiculous price for disgusting food

I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM. While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened. I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly. I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing. This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason. Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.

I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM. While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened. I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly. I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing. This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason. Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.

Walked in to Shake shack in Victoria in London. Pictures looked amazing of the food...they look nothing like the pictures !!...Overall the food was shocking .. two burgers and chips with a shake and a floater..forty three quid 😡...the burgers were tiny.would defo never go back 😡😡