SesameReviews of sesamecare.com

Terrible company that dropped the ball in successfully entering a weightloss script for me. After more than 3 weeks, they finally did it even though I told them I don't want to use their services anymore and charged me for 2 unfruitful visits. I will not be using their services ever again. Which is a shame, for $89 they didn't want to refund me, they lost a customer as I worked with one of their providers for a different health concern... so too bad on them for not understanding the value of a customer.

My provider prescribed medicine for me on 5/7. I was told this morning that it would ship on Monday, 5/26, which means that it will arrive THREE WEEKS AFTER THE MEDICINE WAS PRESCRIBED!! I don’t know any pharmacy that takes that long to deliver medication.

I tried their service and was connected to their online Dr service. This went well and I went on their monthly plan. After the first month they sent out a note that I needed to move to a 3 or 6 month plan which I declined. I reached out to the Dr to make her aware that I am canceling which she responded back. I was just charged $249 for another month and when I contacted Sesame they indicated that I did not cancel from them and the Dr service was different..even though they make it appear everything is the same. They said they would refund the money only to refund a partial amount $149. So I lost $100 for what?? I would stay away from this company due to too many hidden agenda’s by the company….

It's a comedy of errors. Website is broken in a gazillion ways. Schedule an appt, the confirmation page doesn't even provide a link to the appointment page. Go to the Dashboard, it says you have no upcoming appointments. After an hour when your provider never shows up, you call and get only a stupid recording (b/c it's Saturday), which incorrectly tells you to go to "SesameCare BACKSLASH faq". (It's slash, not backslash.) If you go to the FAQ page and try to start a chat, it tells you to call the phone number, the same number that told you to go to the website. If your provider doesn't show on Saturday or Sunday you're SOL. There are numerous other website problems but it would take a book to detail. The incompetence here is just staggering.

The worst medical care I have ever received in my entire life. Avoid this company at all costs. The doctor tried to tell me I was prescription shopping then the unbelievably unhelpful and very rude customer service agent (ROTEL) made no sense. I could barely understand what she was saying and she did nothing to help me except make me even more frustrated. If you invest in this garbage fire of a sham company STOP. If you are considering contacting them for help with anything DON'T. Their web chat doesn't work at all, their providers are terrible and their customer service reps do not speak any English so unless you speak their language, don't expect to get a coherent response. If you still want to explore this company - that's confusing, but ok. Please prepare for the following wild ride of a journey through levels of incompetence one could only imagine exist: filling out the same assessment over and over and over again, followed by a late doctor showing up and not helping you at all (bonus points, after a barrage of accusations about your character, you'll feel worse than before the appointment), followed by trying to contact customer for support for...wait for it...SUPPORT and having a nonsensical conversation about who knows what because you and the "support" person were speaking different languages, then being told you have to pay for the appointment even though you were a no-show (hmmm, pretty sure I was there but wtf do I really know at this point), followed by being turned down for a refund because guess who has to approve it...yes, you guessed it, the man of the hour, the doctor I mentioned 250 angry click clacks ago.

SCAM SCAM SCAM SCAM SCAM SCAM scam artists, talked to the provider for less then a couple of minutes, was told I would have a doctor's note, didn't receive a doctor's note, my work said they would fire me if I didn't come to work sick, THEY WOULDNT REFUND EVEN THOUGH THEY DIDNT PROVIDE A DOCTORS NOTE SCAM SCAM SCAM SCAM SCAM SCAM

lol I’ve been scammed. I should’ve known it was a scam when Sesame offered $250 monthly plan that included the semaglutide prescription. The first two months went smooth as a baby’s bum. But they were prescribing me such a small dose, it literally wasn’t doing ANYthing. The Dr said the first dose (.25ml) was to introduce the medication to my body. Then the next month they only bumped it up to .5ml. Likeee that was supposed to do a thing? Nothing. And when it’s time to renew my month subscription of $250- they took the money!!!! But it’s been a week that the pharmacy has been “processing” the medication & the shipment status has stayed “processing” without change. I call literally every day asking for help or some kind of resolution whither it be to contact the pharmacy to see if there was an issue with the prescription… or if it came down to it just give me my wasted $250… I’m told that since the prescription has already been SENT- , they’re unable to issue a refund. When I said that the prescription has NOT been sent as I do not have a tracking number.. they said since it’s already been sent to the pharmacy, they’re unable to process the refund. I was due for my shot today. Now understand I’ve paid a total of $750!!!!! For a month of .25 & then the next month .5ml of semaglutide, in which I’ve seen zero results. I message the provider, the dr I had a virtual visit with the 1st time I paid $250, & he sends me an email address to contact about the issue. I email, no response, I call- they say they’re not able to do anything! I even asked for the pharmacy contact number so that I can just call and see if it was an issue myself- oh but they’re unable to release that information!! What a load of crap!! I’m disgusted. To rip people off and take almost a grand, just to screw me around is sickening… I don’t recommend them AT ALL. And I will be telling EVERYONE that will listen about the horrible customer service that I’ve not received… what a waste. To get someone’s hopes up of bettering one’s health, just to let them crash and burn really sucks and hurts. If anything changes I’ll fix my review.. but I seriously doubt and change or resolution will be made.. they should be ashamed

Have been waiting for my medication even though I was charged 3 weeks ago. Calling Seseme Customer Care every day but nothing gets resolved and no meds. Very frustrating.