SertaReviews of serta.com

Response from Serta· Oct 7, 2026

Hi there, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused by your order being canceled due to issues with the delivery company. We understand how disappointing this must have been. We encourage you to reach out to your retailer directly for assistance with your order. If you’d like to share more about your experience with us, please feel free to contact our team through the Contact Us page on our website with any questions, comments, or concerns.

Response from Serta· Oct 5, 2026

Hi there, thank you for taking the time to review your Serta experience. Your feedback is valuable to us. We are sorry to hear that your delivery has been delayed. However, we are happy to hear that it was able to be rescheduled. If the delivery is delayed again for any reason, we encourage you to reach out to your retailer to escalate your concerns to their management team so that they can reach out to the delivery company on your behalf. That way, this kind of inconvenience does not happen in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from Serta· Oct 5, 2026

Hi there! Thanks for taking the time to review your Serta mattress. We truly value our customers' feedback. We are sorry to hear that our mattress did not seem to meet your sleep needs, but we would love to learn more about your experience. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from Serta· Sep 30, 2026

Hi there, Thank you for taking the time to share your Serta experience. We’re very sorry to hear about the unexpected delivery delay and understand how frustrating this must be. We recommend reaching out to your retailer and asking to have your concerns escalated to their management team so they can look into the delay and help get your mattress to you as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience. Once your mattress arrives, please feel free to reach out to us through our Contact Us page if you have any questions or concerns. We’ll be happy to help.

Response from Serta· Sep 30, 2026

Hi there, Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to your retailer to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs so that you can get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from Serta· Sep 28, 2026

Hi there, your feedback is valuable to us. We are sorry to hear about your experience. Feel free to give our team a call at 1-888-708-1466 or email us at [email protected] and we will be happy to assist!

Response from Serta· Sep 21, 2026

Hi there, thank you for taking the time to review your Serta customer experience. Your feedback is valuable to us. We are sorry to hear about your experience. If your order has not been delivered, we encourage you to reach out to your retailer to escalate your concerns to their management or corporate team. That way, they can check to see if there is a delay, if the item is out of stock or discontinued, and they can discuss with you the best way to move forward and make sure it does not happen in the future. We want you to be able to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from Serta· Sep 21, 2026

Hi there, thank you for taking the time to review your Serta Mattress and customer experience. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress delivery has been delayed, we encourage you to reach out to your retailer to escalate your concerns to their management or corporate team. That way, they can reach out to RXO on your behalf and see what they can do to solve this issue for you and make sure it does not happen in the future. We want you to be able to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.